Multilingual customer support: AI that speaks your customers' language
Swiftask connects your AI agents to LiveChat. Deliver a seamless and instant customer experience, regardless of the language your interlocutor uses.
Result:
Break down language barriers. Boost customer satisfaction while easing the workload on your team.
AI Agents
livechat
Connector livechat · Secure OAuth 2.0
The limitations of monolingual support in a global market
Traditional customer support is often held back by the language skills of human agents. The result: frustrated international customers, long wait times, and a brand that struggles to scale globally.
Main negative impacts:
Degraded customer experience
Customers not served in their native language feel neglected, which directly impacts their loyalty.
High recruitment costs
Hiring multilingual agents is expensive and complex, limiting your ability to expand into new markets.
Human agent overload
Your best agents waste valuable time translating or handling simple queries instead of focusing on complex cases.
Swiftask deploys AI agents on your LiveChat widget capable of detecting and responding automatically in the customer's language, 24/7, with professional precision.
BEFORE / AFTER
What changes with Swiftask
Traditional customer support
An international customer asks a question on your site. No available agent speaks their language. The ticket is put on hold, translated manually, or ignored. The customer abandons their cart due to lack of immediate support.
With Swiftask + LiveChat
The customer asks their question in their native language. The Swiftask AI agent instantly detects the language, accesses your knowledge base, and responds fluently and accurately. The conversation is resolved in seconds.
Deploy your multilingual AI agent in 4 steps
1
STEP 1 : Centralize your knowledge
Upload your documents, FAQs, and product guides into Swiftask. The AI learns your business and your processes.
2
STEP 2 : Integrate Swiftask with LiveChat
Connect your AI agent to your LiveChat account via our dedicated integration. Deployment is immediate.
3
STEP 3 : Enable automatic detection
Turn on multilingual mode. The agent automatically recognizes the customer's language and adapts without manual configuration.
4
STEP 4 : Optimize continuously
Track performance and conversations from Swiftask to refine the AI's responses and improve satisfaction.
AI capabilities for LiveChat
The agent analyzes the customer's intent, tone, and technical context to provide a relevant and natural response, rather than word-for-word translation.
- Target connector: The agent performs the right actions in livechat based on event context.
- Automated actions: Instant response in 50+ languages. Seamless handover to human agents when needed. Sentiment analysis to prioritize tickets. Personalized responses based on customer profile.
- Native governance: All interactions are saved in your LiveChat and Swiftask history for in-depth analysis.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-livechat@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Why choose Swiftask for your support
24/7 Availability
Provide high-quality support around the clock, regardless of time zones.
Global scalability
Enter new markets without needing to hire local teams immediately.
Consistent quality
The AI provides uniform answers aligned with your brand voice, in any language.
Increased productivity
Reduce the volume of tickets handled by your agents by 70% through automating recurring questions.
Actionable data
Analyze customer requests by region to identify product improvement opportunities.
Security and compliance
Swiftask applies enterprise-grade security standards for your livechat automations.
- Encrypted data: Your customer data is protected by the strictest security standards.
- GDPR friendly: Swiftask complies with European data protection regulations.
- Full control: You remain in control of the AI's responses and can intervene at any time.
- Data isolation: Each workspace is isolated to ensure privacy between your different projects.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Impact on your performance metrics
| Metric | Before | After |
|---|---|---|
| Initial response time | Several hours | Under 2 seconds |
| Automated resolution rate | 0% | Up to 80% |
| Customer satisfaction (CSAT) | Variable | Increased by +25% |
| Cost per ticket | Standard | Reduced by 60% |
Take action with livechat
Break down language barriers. Boost customer satisfaction while easing the workload on your team.