Provide instant, 24/7 responses on LiveChat with AI
Swiftask empowers your LiveChat agents with dedicated artificial intelligence. Your customers get accurate, immediate answers, even outside your business hours.
Result:
Boost customer satisfaction while drastically reducing the workload on your support team.
AI Agents
livechat
Connector livechat · Secure OAuth 2.0
Manual LiveChat management limits your responsiveness
Real-time customer support is a standard expectation. However, maintaining 24/7 human coverage is costly and complex. When your agents are offline, customers wait, frustrated by the lack of immediate assistance.
Main negative impacts:
Excessive response times
Long waits outside business hours damage your brand image and drive prospects to competitors.
Support team burnout
Your agents spend too much time answering repetitive questions, missing out on high-value complex cases.
Inconsistent quality
Without AI assistance, response quality fluctuates based on the agent, fatigue, or the volume of incoming requests.
Swiftask allows your AI agents to take over LiveChat. They analyze, understand, and respond instantly to user queries, leveraging your internal knowledge base.
BEFORE / AFTER
What changes with Swiftask
Without Swiftask
A customer asks a complex question on a Sunday night. They get no response until Monday morning. The prospect loses patience and leaves your site. Your team starts the week with a backlog of urgent tickets.
With Swiftask + LiveChat
The customer asks their question on a Sunday night. Your AI agent, connected to LiveChat, analyzes the query, consults your technical documentation, and provides an accurate, personalized answer in seconds. The customer is happy, the need is met.
Deploy your AI agent on LiveChat in 4 steps
1
STEP 1 : Initialize your agent
Create your agent in Swiftask and provide your documents, FAQs, and product guides so it becomes an expert on your offering.
2
STEP 2 : Integrate LiveChat
Activate the LiveChat connector in Swiftask. A simple configuration is enough to bridge the two platforms.
3
STEP 3 : Define engagement rules
Configure trigger scenarios: automated responses, escalation to a human if needed, or lead qualification.
4
STEP 4 : Launch and optimize
Your agent is live. Monitor its performance in the Swiftask dashboard and refine its knowledge base continuously.
What your AI agent can do for LiveChat
The agent analyzes user intent, conversation context, and tone in real time to deliver highly relevant answers.
- Target connector: The agent performs the right actions in livechat based on event context.
- Automated actions: Answer FAQs. Direct users to help articles. Qualify prospect needs. Hand off the conversation to a human if complexity exceeds set rules.
- Native governance: Every interaction is logged and analyzed to improve your agent's future response quality.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-livechat@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Why choose Swiftask for your support
Total availability
Provide 24/7 service without increasing headcount or operational costs.
Instant response
Eliminate wait times for your customers, significantly increasing your conversion rates.
Consistent quality
Your AI never tires and applies your communication guidelines with identical precision every time.
Free up human time
Your experts focus on complex cases where human empathy and analysis are essential.
Continuous learning
Your agent gets smarter with every interaction, adapting to new customer questions.
Reliability and control of your data
Swiftask applies enterprise-grade security standards for your livechat automations.
- GDPR compliance: Swiftask handles your data with enterprise-grade security, ensuring the confidentiality of customer exchanges.
- Total governance: You maintain full control over what the agent can and cannot say through strict filtering rules.
- Robust integration: The connection with LiveChat is secure and tested to ensure maximum stability.
- Human oversight: You can view logs and take over any conversation in real time.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Measurable impact on your business
| Metric | Before | After |
|---|---|---|
| Response time | Several hours (or days) | Instant (< 5 seconds) |
| Availability | Business hours only | 24/7, 365 days a year |
| Query volume handled | Limited by human capacity | Unlimited and scalable |
| Customer satisfaction (CSAT) | Varies by wait time | Optimized by responsiveness |
Take action with livechat
Boost customer satisfaction while drastically reducing the workload on your support team.