Automate your LiveChat lead qualification with AI
Swiftask turns your LiveChat into a conversion engine. Our AI agents engage your visitors, ask the right questions, and qualify your leads instantly.
Result:
Stop wasting time on unqualified leads. Focus your sales team on high-value opportunities.
AI Agents
livechat
Connector livechat · Secure OAuth 2.0
Manual lead qualification slows down your sales cycle
Your support or sales team spends too much time filtering irrelevant leads. Visitors expect immediate answers, but your human agents are overwhelmed or unavailable. The result: poor customer experience and missed opportunities.
Main negative impacts:
Sales team saturation
Your sales reps lose precious time manually qualifying leads that don't match your Ideal Customer Profile (ICP).
Slow sales response time
Response time is critical. A delay of just a few minutes is enough to drive a prospect to your competitors.
Inaccurate segmentation
Without automation, prospect data is often incomplete or poorly entered, making lead nurturing ineffective.
Swiftask deploys an intelligent AI agent within your LiveChat. It interacts with every visitor, analyzes their needs in real time, and qualifies the lead before a human even steps in.
BEFORE / AFTER
What changes with Swiftask
Without Swiftask
A visitor asks a question on chat. A human agent must become available, ask qualification questions, and enter data into the CRM. If the agent is busy, the visitor leaves. The process is slow, expensive, and inconsistent.
With Swiftask + LiveChat
The AI agent greets the visitor instantly. It leads a fluid qualification conversation, collects key info, verifies fit with your offering, and passes the qualified lead (with summary) to your sales team.
Set up your qualification agent in 4 steps
1
STEP 1 : Define qualification criteria
Configure the key questions and signals in Swiftask that characterize a qualified lead for your business.
2
STEP 2 : Connect to LiveChat
Connect Swiftask to your LiveChat account via secure authentication. The AI agent is ready to respond.
3
STEP 3 : Customize the conversation flow
Train your AI agent with your knowledge base to adopt your brand voice and handle objections.
4
STEP 4 : Monitor and human handoff
The agent qualifies leads and can trigger an alert or handoff to a human if the lead is ready to close.
AI lead analysis capabilities
The AI agent evaluates in real time: purchase intent, estimated budget, industry, and project maturity of the visitor.
- Target connector: The agent performs the right actions in livechat based on event context.
- Automated actions: Automatic data collection. Lead segmentation by score. Push qualified leads to your CRM. Real-time alerts on Slack or Email. Context-aware personalized responses.
- Native governance: All conversations are analyzed and structured data is ready to be utilized by your teams.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-livechat@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Why automate your qualification?
Increased conversion rate
Immediate and relevant responses drastically increase chances of turning a visitor into a lead.
Smart sales prioritization
Your reps only handle leads qualified by AI, increasing their closing rate.
24/7 availability
Your qualification capacity no longer depends on your team's office hours.
Enriched CRM data
Every lead passed contains a qualified summary, avoiding tedious manual entry.
Optimized acquisition costs
Reduce cost-per-lead by automating initial filtering with consistent accuracy.
Compliance and data security
Swiftask applies enterprise-grade security standards for your livechat automations.
- GDPR friendly: Collected data is processed according to GDPR requirements, with configurable consent options.
- Conversation privacy: Conversations are secured, and sensitive data can be automatically masked.
- Data governance: You maintain full control over collected data and its destination within your ecosystem.
- Robust infrastructure: Swiftask ensures high availability for your critical sales integrations.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Impact on your sales performance
| Metric | Before | After |
|---|---|---|
| Initial response time | Several minutes | Instant |
| Quality of passed leads | Variable (subjective) | Standardized and qualified |
| Sales productivity | 40% time on qualification | 100% on closing |
| Coverage | 8h/day | 24/7 |
Take action with livechat
Stop wasting time on unqualified leads. Focus your sales team on high-value opportunities.