Solve technical tickets via LiveChat with our AI agents
Swiftask powers your LiveChat with AI agents capable of guiding your customers through troubleshooting. Precise, instant, and 24/7 technical assistance.
Result:
Reduce incoming ticket volume and free up your technicians for complex issues.
AI Agents
livechat
Connector livechat · Secure OAuth 2.0
Manual technical support is overloading your teams
Repetitive technical support requests are overwhelming contact centers. Your technicians waste valuable time on basic queries while customers wait, frustrated by long response times.
Main negative impacts:
Technical team burnout
Your experts spend 70% of their time answering the same technical questions rather than innovating.
Poor wait times
Latency between customer requests and human responses degrades experience and retention rates.
Inconsistent answers
Without structured guidance, information provided to customers varies, creating confusion and errors.
Swiftask adds an intelligence layer to your LiveChat. The AI agent analyzes the request, queries your knowledge base, and guides the customer through problem resolution, step by step.
BEFORE / AFTER
What changes with Swiftask
Traditional support
The customer messages on LiveChat. They wait for an available technician. The technician picks up the ticket, asks basic questions, searches documentation, and finally responds. A slow and expensive process.
Intelligent support with Swiftask
The customer states their issue. The Swiftask AI agent identifies the incident, asks relevant diagnostic questions, and guides the customer to the solution in real time. If human intervention is needed, the agent passes all context to the technician.
Deploy your support agent in 4 steps
1
STEP 1 : Centralize your knowledge
Import your manuals, FAQs, and technical procedures into Swiftask to train your agent.
2
STEP 2 : Connect your LiveChat
Integrate Swiftask with your LiveChat instance via our native connectors in a few clicks.
3
STEP 3 : Define the guidance flow
Configure the decision trees and diagnostic steps the agent should follow.
4
STEP 4 : Launch and optimize
Activate the agent and refine its responses by analyzing conversations via our dashboard.
LiveChat support agent capabilities
The agent analyzes intent, tone, and technical data to formulate a tailored and progressive response.
- Target connector: The agent performs the right actions in livechat based on event context.
- Automated actions: Step-by-step guidance. Automatic error diagnosis. Intelligent escalation to human agents. Link sharing to documentation. Diagnostic data collection before transfer.
- Native governance: Every interaction is logged, allowing for continuous improvement of the agent's knowledge base.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-livechat@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Why choose Swiftask for your support
24/7 availability
Your customers get instant technical help, even outside business hours.
Fast resolution
Interactive guidance eliminates unnecessary back-and-forth between customer and support.
Cost reduction
Automate level 1 and 2 tickets to maximize your technical team's ROI.
Consistent quality
The AI strictly follows your support protocols without ever deviating.
Native contextualization
The agent knows the customer's history and previously attempted solutions.
Privacy and compliance
Swiftask applies enterprise-grade security standards for your livechat automations.
- Encrypted data: All conversations are secured in accordance with GDPR standards.
- Data control: You decide which data is used for agent learning.
- Full audit: Full access to conversation logs to ensure compliance.
- Environment isolation: Your agents are isolated by workspace for maximum security.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Measurable impact on your support
| Metric | Before | After |
|---|---|---|
| Initial response time | Several minutes | Instant |
| Tickets handled by AI | 0% | 60-80% |
| Customer satisfaction (CSAT) | Variable | Consistently rising |
| Human workload | Saturated | Focused on expertise |
Take action with livechat
Reduce incoming ticket volume and free up your technicians for complex issues.