Anticipate customer needs with proactive support via Keysender
Swiftask connects your AI agents to Keysender to deliver personalized support messages before your customers even reach out to your technical team.
Result:
Drastically reduce incoming ticket volume and increase customer satisfaction through a proactive approach.
AI Agents
keysender
Connector keysender · Secure OAuth 2.0
Reactive support is no longer enough to build loyalty
Waiting for a customer to encounter a problem before intervening is a costly strategy. Support teams are overwhelmed by repetitive questions, and customers lose patience with increasing wait times.
Main negative impacts:
Support team overload
Manual handling of simple requests monopolizes your experts, preventing them from focusing on high-value complex cases.
Growing customer frustration
Every minute spent waiting for a simple resolution degrades your brand perception and increases churn rates.
Lack of personalization
Generic responses sent late do not solve the feeling of neglect experienced by the user facing a bug or misunderstanding.
With Swiftask and Keysender, switch to proactive support. Your AI agents detect weak signals, trigger contextual assistance messages, and resolve issues before they become critical.
BEFORE / AFTER
What changes with Swiftask
The traditional reactive model
The customer encounters a problem, searches for a way to contact you, opens a ticket, and waits for a human response. Meanwhile, they are blocked and unhappy.
The Swiftask + Keysender proactive support
As soon as an anomaly or need is detected, Swiftask generates a personalized message via Keysender. The customer receives immediate help, often before even formalizing their complaint.
Deploy your proactive strategy in 4 steps
1
STEP 1 : Configure the agent in Swiftask
Create an AI agent dedicated to customer support. Define its tone guidelines and the use cases where it should intervene proactively.
2
STEP 2 : Integrate Keysender as a broadcast channel
Connect Keysender to your Swiftask workspace. The link allows for fluid and secure communication with your user bases.
3
STEP 3 : Define behavioral triggers
Identify the customer actions or inactions that should trigger proactive help (e.g., getting stuck on a step, recurring error).
4
STEP 4 : Automate and optimize
Activate the agent. Track resolution rates and adjust the AI's messages to continuously improve the customer experience.
Capabilities of your AI agent with Keysender
The agent analyzes usage data, customer context, and interaction history in real-time to formulate the most relevant response.
- Target connector: The agent performs the right actions in keysender based on event context.
- Automated actions: Sending personalized step-by-step guides. Service status notifications during incidents. Proposing contextual help on complex features. Requesting feedback after an interaction.
- Native governance: Every exchange is centralized in Swiftask, giving your teams a complete view of the customer journey.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-keysender@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Strategic benefits for your company
Reduction in ticket volume
Solving problems upfront frees up your support team for complex tasks.
Increased loyalty
Proactive support shows your customers you care about their success, strengthening their commitment.
Scalability without hiring
Handle thousands of simultaneous interactions with your AI agents without increasing your payroll.
Communication consistency
Ensure a uniform quality of response, regardless of query volume, thanks to AI.
Data-driven support
Use data from your interactions to identify friction points in your product.
Security and data privacy
Swiftask applies enterprise-grade security standards for your keysender automations.
- Encrypted exchanges: All communications via Keysender are secure, ensuring the confidentiality of your customers' data.
- Strict governance: You keep full control over what the AI can say and send via your Keysender channels.
- GDPR compliance: Swiftask is designed to meet the strictest data protection standards.
- Full audit trail: Keep a record of all automated interactions for your reporting and compliance needs.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Measurable impact on your KPIs
| Metric | Before | After |
|---|---|---|
| Incoming ticket volume | High (manual) | -30% to -50% (thanks to AI) |
| Resolution time | Several hours | Instant |
| Customer satisfaction (CSAT) | Variable | Significant increase |
| Cost per ticket | High | Drastically reduced |
Take action with keysender
Drastically reduce incoming ticket volume and increase customer satisfaction through a proactive approach.