Drive satisfaction surveys via SMS with AI
Swiftask connects your AI agents to InMobile. Automatically trigger surveys after every interaction and gain actionable insights.
Result:
Improve your response rates and understand your customers in real-time with zero manual work.
AI Agents
inmobile
Connector inmobile · Secure OAuth 2.0
Collecting customer feedback is a complex challenge
Sending surveys manually is inefficient. Customers ignore long emails, and marketing teams struggle to process feedback scattered across various tools. The result: low response rates and a distorted view of customer satisfaction.
Main negative impacts:
Disappointing response rates
Traditional methods like email no longer fit modern mobile-first habits.
Slow manual analysis
Processing hundreds of responses takes valuable time your team doesn't have.
Delayed reaction
Feedback often arrives too late to fix a degraded customer experience.
Swiftask automates survey delivery via InMobile. Your AI agent prompts the customer via SMS at the right moment and analyzes responses as soon as they arrive.
BEFORE / AFTER
What changes with Swiftask
Without Swiftask
A customer completes a purchase. The team waits 48 hours to send an email survey. The customer has forgotten the experience. Open rate is 10%. Data is manually exported to Excel for analysis.
With Swiftask + InMobile
As soon as the interaction ends, the AI agent sends an SMS via InMobile. The customer responds instantly. The AI categorizes sentiment and alerts the support team in case of negative feedback.
Deploy your intelligent surveys in 4 steps
1
STEP 1 : Define triggers
Configure triggers in Swiftask (purchase, support ticket closure, delivery).
2
STEP 2 : Connect InMobile
Associate your InMobile account to enable automated personalized SMS delivery.
3
STEP 3 : Scenario configuration
Draft the survey message and define rules for analyzing incoming responses.
4
STEP 4 : Monitoring and optimization
View results in your dashboard and refine questions using AI insights.
Key features of SMS automation
The AI agent analyzes the tone, keywords, and satisfaction score (NPS/CSAT) of every response.
- Target connector: The agent performs the right actions in inmobile based on event context.
- Automated actions: Personalized SMS delivery via InMobile. Semantic analysis of responses. Automatic alerts on Slack/Teams for critical reviews. Dynamic reporting.
- Native governance:
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-inmobile@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Why choose this automated approach?
Optimized response rate
SMS enjoys an open rate higher than 95%.
Instant analysis
AI processes responses in milliseconds.
Operational agility
React immediately to negative feedback to save the customer relationship.
Commitment to security and privacy
Swiftask applies enterprise-grade security standards for your inmobile automations.
- GDPR compliance: Secure management of contact data and responses.
- Encrypted transmission: Use of secure API protocols between Swiftask and InMobile.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Impact on your customer performance
| Metric | Before | After |
|---|---|---|
| Open rate | 15% (email) | 95%+ (SMS) |
| Processing time | Several hours | Real-time |
Take action with inmobile
Improve your response rates and understand your customers in real-time with zero manual work.