Swiftask connects your AI agents to InMobile to send precise delivery alerts. Keep your customers informed at every stage of the logistics journey.
Result:
Enhance transparency, reduce support requests, and build customer loyalty with seamless, proactive communication.
The hidden cost of manual delivery notifications
Managing delivery updates manually is a major source of inefficiency. When a customer doesn't receive information, they contact support. This operational burden slows down your growth and degrades the brand experience.
Main negative impacts:
Swiftask automates your entire InMobile notification flow. As soon as a status change occurs in your business tool, your AI agent instantly triggers the appropriate SMS.
BEFORE / AFTER
What changes with Swiftask
Traditional management
A logistics clerk updates the status in the ERP. The support team then must manually send an email or SMS. If volume is high, notifications are processed in batches, losing their real-time value.
Swiftask + InMobile workflow
The status change triggers an instant webhook to Swiftask. The AI agent generates the personalized message and sends it via InMobile. The customer is notified in seconds, with zero human intervention.
Deploy your SMS alerts in 4 steps
STEP 1 : Define your business agent
Configure an agent in Swiftask dedicated to order tracking. It will be the brain behind your notifications.
STEP 2 : Integrate InMobile gateway
Connect your InMobile account to Swiftask via API to enable secure transactional SMS sending.
STEP 3 : Map your events
Associate your database statuses (Preparation, Shipped, Delivered) with message templates in Swiftask.
STEP 4 : Launch and monitor
Activate the workflow. Your customers receive automatic notifications and you track performance from the dashboard.
AI agent capabilities for InMobile
The agent analyzes order data, customer language, and event type to finely tune the content of the sent SMS.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-inmobile@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Strategic benefits for your logistics
1. Reduced support tickets
By informing proactively, you eliminate recurring tracking inquiries.
2. Premium customer experience
Punctual information strengthens trust in your brand.
3. Effortless scalability
Whether you handle 10 or 10,000 deliveries, automation ensures total consistency.
4. Fast integration
No heavy development: Swiftask interfaces with your existing tools via API or Webhooks.
5. Compliance and reliability
InMobile provides high-quality SMS routing to ensure your messages are delivered.
Data security and compliance
Swiftask applies enterprise-grade security standards for your inmobile automations.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Operational impact
| Metric | Before | After |
|---|---|---|
| Support request volume | High (recurring questions) | -40% on average |
| Notification time | Manual (hours/days) | Instant (< 5 seconds) |
| Management cost | High (human time) | Optimized (automated) |
| Customer satisfaction | Variable | Consistently improving |
Take action with inmobile
Enhance transparency, reduce support requests, and build customer loyalty with seamless, proactive communication.