Resolve your Gorgias tickets automatically with AI
Swiftask integrates with Gorgias to handle your repetitive requests. Provide instant, accurate answers 24/7, without burdening your support team.
Result:
Free up time for complex cases while drastically improving your CSAT.
AI Agents
gorgias
Connector gorgias · Secure OAuth 2.0
Ticket volume is overwhelming your Gorgias agents
E-commerce support teams face a flood of repetitive requests: order status, returns, address changes. Handling these manually in Gorgias is a waste of time for your agents and a frustration for customers waiting for answers.
Main negative impacts:
Soaring response times
The pile-up of simple tickets hides urgent issues, leading to unacceptable delays.
Support team burnout
Your talented agents spend their days copy-pasting canned responses instead of helping customers with strategic issues.
High operational costs
The cost per ticket remains high, limiting your ability to scale without massive hiring.
Swiftask analyzes every ticket entering Gorgias. For requests identified as repetitive, our AI agent proposes an immediate automated resolution based on your business policies and historical data.
BEFORE / AFTER
What changes with Swiftask
Manual support in Gorgias
A customer asks for order tracking. The agent must open the order, find the tracking number, write the reply, and close the ticket. This takes 3 minutes per ticket.
Auto-resolution with Swiftask
The ticket is received. Swiftask detects the intent, extracts the order data, generates a personalized reply, and resolves the ticket in Gorgias instantly.
Enable auto-resolution in 4 simple steps
1
STEP 1 : Link Swiftask to your Gorgias account
Connect both platforms in a few clicks through our secure interface.
2
STEP 2 : Define your resolution rules
Configure which ticket types are eligible for auto-resolution and the expected actions.
3
STEP 3 : Train your agent on your data
Give Swiftask access to your FAQs and policies for precise answers.
4
STEP 4 : Switch to automatic mode
Activate the workflow and watch your Gorgias queue shrink automatically.
Intelligent processing capabilities
The agent analyzes intent, customer sentiment, and order data to decide on the best resolution.
- Target connector: The agent performs the right actions in gorgias based on event context.
- Automated actions: Automated reply, ticket status update, tagging for reporting, intelligent escalation to a human if needed.
- Native governance: You keep full control: you can define confidence thresholds for auto-resolution.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-gorgias@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Why choose auto-resolution
24/7 Availability
Your customers get instant answers even outside business hours.
Backlog reduction
Instantly eliminate the burden of low-value tickets in Gorgias.
Improved customer experience
Response speed is the number one driver of customer satisfaction.
Frictionless scalability
Handle volume spikes without adding temporary staff.
Constant precision
AI makes no data entry errors and strictly follows your guidelines.
Trust and data security
Swiftask applies enterprise-grade security standards for your gorgias automations.
- Official API integration: Secure use of Gorgias APIs for clean ticket manipulation.
- Permanent human control: You can configure alerts to manually review any resolution.
- GDPR compliance: Your customer data is processed with the highest level of protection.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Impact on your KPIs
| Metric | Before | After |
|---|---|---|
| Average resolution time | Several hours | Under 30 seconds |
| Manual ticket volume | 100% | Reduced by up to 60% |
| Customer satisfaction (CSAT) | Standard | Consistently rising |
Take action with gorgias
Free up time for complex cases while drastically improving your CSAT.