Provide instant multilingual support on Document360 with AI
Swiftask connects your AI agents to Document360 to translate and update your documentation across all languages in real time.
Result:
Break down language barriers and cut translation costs while improving global customer satisfaction.
AI Agents
document360
Connector document360 · Secure OAuth 2.0
Manual multilingual documentation management is a bottleneck
Maintaining an up-to-date knowledge base in multiple languages is a major operational challenge. Manual translation is costly, slow, and often obsolete by the time it is published. International customers expect precise answers, but documentation teams are overwhelmed by the volume of updates.
Main negative impacts:
Version mismatch
New features are documented immediately in English, but translated versions arrive weeks later.
High translation costs
Relying on translation agencies for every technical update is a massive financial drain for growing companies.
Degraded customer experience
Outdated or poorly translated articles damage your brand credibility and increase support ticket volume.
Swiftask automates your Document360 article lifecycle. Your AI agents detect changes, translate content with contextual precision, and publish updates instantly.
BEFORE / AFTER
What changes with Swiftask
Traditional documentation management
Your technical team publishes an article in English. It is sent to a translation team or processed via third-party tools. The process takes days. Meanwhile, non-English users rely on incorrect or incomplete versions.
The Swiftask + Document360 approach
As soon as an article is created or updated in Document360, the Swiftask AI agent retrieves it, translates it into target languages while respecting your business terminology, and updates the corresponding language versions in minutes.
Deploying your multilingual support in 4 steps
1
STEP 1 : Document360 connector setup
Connect Swiftask to your Document360 instance via API. Define the workspaces and target languages to be automated.
2
STEP 2 : AI translation agent configuration
Train your agent with your technical glossary to ensure product-specific terms are translated accurately.
3
STEP 3 : Trigger rule definition
Choose whether updates should be published automatically or placed in draft status for quick human validation.
4
STEP 4 : Continuous synchronization
Swiftask constantly monitors your knowledge base and synchronizes every change across all enabled language versions.
AI capabilities for your documentation
The agent analyzes the semantic structure of the article, identifies translatable text blocks, and preserves Document360's HTML or Markdown tags.
- Target connector: The agent performs the right actions in document360 based on event context.
- Automated actions: Automatic multilingual translation. Synchronized article updates. Detection of content gaps between languages. Business glossary integration. Optional validation workflow for critical articles.
- Native governance: All translation actions are logged in Swiftask, giving you full control over the published content.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-document360@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Strategic benefits for your support
Drastic time reduction
Go from days of waiting to just minutes for your international documentation updates.
Terminological consistency
Thanks to custom glossaries, your documentation maintains a uniform brand voice across every language.
Global scalability
Add new languages to your knowledge base with one click, without increasing your team's workload.
Better international SEO
A perfectly translated knowledge base improves your organic visibility in every target country.
Customer self-service
Reduce the load on your support agents by providing precise, accessible documentation to all your customers.
Security and data privacy
Swiftask applies enterprise-grade security standards for your document360 automations.
- Data encryption: All data moving between Swiftask and Document360 is protected by industry-standard SSL/TLS protocols.
- Granular control: You maintain control over which articles are automated and which ones require human review.
- GDPR compliance: Swiftask adheres to the highest security standards to protect your proprietary content.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Operational impact
| Metric | Before | After |
|---|---|---|
| Multilingual update time | 3 to 7 days | Less than 5 minutes |
| Translation cost per article | High (agencies) | 90% reduction (AI) |
| Terminology accuracy | Risk of human error | Standardized by AI glossary |
Take action with document360
Break down language barriers and cut translation costs while improving global customer satisfaction.