Bridge your Document360 content gaps with AI
Swiftask scans your Document360 knowledge base to detect missing topics or insufficient coverage. Boost user satisfaction with comprehensive documentation.
Result:
Transform your knowledge base into an exhaustive resource through continuous, intelligent analysis.
AI Agents
document360
Connector document360 · Secure OAuth 2.0
Documentation blind spots hurt the user experience
An incomplete knowledge base is a major frustration for your customers and internal teams. Despite your best writing efforts, key concepts remain unexplained or common questions go unaddressed, leading to higher support ticket volumes.
Main negative impacts:
Support team overload
Users ask questions that should have been answered in your documentation. Lack of information generates unnecessary tickets.
Degraded user experience
Failing to find crucial information undermines user trust in your product or services.
Maintenance challenges
Without analysis tools, it is complex to keep documentation updated against the constant evolution of your offerings.
Swiftask connects your data to Document360 to perform automated gap analysis. AI identifies underrepresented topics and suggests content to create.
BEFORE / AFTER
What changes with Swiftask
Without Swiftask
Your team tries to guess documentation gaps by manually analyzing support tickets. This process is slow, biased, and covers only a fraction of real user needs.
With Swiftask + Document360
Swiftask cross-references your users' search queries with existing content in Document360. You get a prioritized list of topics to document immediately.
Optimize your Document360 base in 4 steps
1
STEP 1 : Connect Swiftask to Document360
Authenticate Swiftask to enable read access to your knowledge base articles via the secure API.
2
STEP 2 : Configure data analysis
Define the data sources (tickets, search logs) that the AI should compare against your existing articles.
3
STEP 3 : Run gap analysis
The AI identifies concepts that are absent or insufficiently covered in your current documentation.
4
STEP 4 : Generate suggestions
Get article outlines or drafts based on detected gaps, ready to be published in Document360.
Intelligent analysis features
Swiftask evaluates the completeness, clarity, and relevance of Document360 articles against real user search intent.
- Target connector: The agent performs the right actions in document360 based on event context.
- Automated actions: Automatic detection of uncovered keywords. Comparison with recent support tickets. Content restructuring suggestions. Detection of obsolete articles needing updates.
- Native governance: Analyses are presented in an actionable dashboard within Swiftask, making it easy to prioritize writing tasks.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-document360@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Benefits of automated analysis
Drastic ticket reduction
By filling gaps, you answer questions before they even become support tickets.
User-centric documentation
Your knowledge base finally reflects real customer needs, not just what you think they are asking for.
Editorial productivity boost
Stop wasting time writing useless topics; focus on what has an immediate impact.
Continuous improvement
Thanks to continuous analysis, your documentation evolves with your product proactively.
Compliance and quality
Ensure a consistent level of quality across your entire knowledge base.
Document360 data security
Swiftask applies enterprise-grade security standards for your document360 automations.
- Secure API: The integration uses official Document360 API tokens for secure and restricted access.
- Privacy: Your documentation data is not used to train public models.
- Full control: You choose which Document360 workspaces and categories to analyze.
- Audit logs: All actions performed by Swiftask on your Document360 instance are logged.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Impact on your knowledge base
| Metric | Before | After |
|---|---|---|
| Gap detection time | Several days (manual audit) | A few minutes (AI) |
| Linked ticket volume | High | Measurable reduction |
| Content relevance | Subjective | Data-driven |
| Thematic coverage | Incomplete | Optimized |
Take action with document360
Transform your knowledge base into an exhaustive resource through continuous, intelligent analysis.