Instant technical support: Link Swiftask to Document360
Turn your Document360 knowledge base into a conversational AI. Your customers get precise and immediate answers, 24/7.
Result:
Drastically reduce your support ticket volume and improve customer satisfaction.
AI Agents
document360
Connector document360 · Secure OAuth 2.0
Support teams are overwhelmed by repetitive questions
Customers waste time searching through complex documentation. Meanwhile, your support teams handle the same tickets over and over. This inefficiency hinders your growth.
Main negative impacts:
Excessive response times
Customers wait hours or days for a simple answer that is already in your knowledge base.
Overworked support staff
Technical experts are tied up with basic requests instead of solving complex issues.
Underutilized documentation
Your Document360 base is rich, but customers can't navigate it effectively to find solutions.
Swiftask indexes your Document360 documentation to provide instant, accurate, and contextual answers to your users, directly from your support interface.
BEFORE / AFTER
What changes with Swiftask
Traditional support
A customer encounters a technical error. They send an email, wait for a reply, get a generic solution, and have to follow up. The process is slow and frustrating.
AI assistance with Swiftask
The customer asks their question. The AI agent analyzes your Document360 base, identifies the exact solution, and replies instantly. If the problem is complex, it escalates the ticket with full context.
Deploying your AI support in 4 steps
1
STEP 1 : Agent configuration
Create your agent in Swiftask and configure its technical support behavior.
2
STEP 2 : Connect to Document360
Connect your Document360 base via API so the agent can access your documentation.
3
STEP 3 : Contextual training
The agent automatically indexes your articles to understand the technical nuances of your product.
4
STEP 4 : Go live
Integrate the agent into your portal or chat to offer 24/7 support.
Key features of the support agent
The agent analyzes intents, tone, and technical data within your Document360 articles.
- Target connector: The agent performs the right actions in document360 based on event context.
- Automated actions: Instant natural language responses, multi-article semantic search, intelligent human escalation, ticket summarization for support teams.
- Native governance: All responses are sourced with direct links to your Document360 articles.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-document360@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Benefits for your customer service
Total availability
24/7 support without additional headcount.
Cost reduction
Fewer simple tickets mean lower operational costs.
Improved satisfaction
Customers get immediate help, boosting their overall experience.
Scalability
Handle 10 or 10,000 requests simultaneously without quality loss.
Dynamic updates
As soon as an article is updated in Document360, the AI is up to date.
Security and privacy
Swiftask applies enterprise-grade security standards for your document360 automations.
- Secure API access: Encrypted connection between Swiftask and your Document360 instance.
- Data control: You choose which documentation spaces are accessible by the AI.
- Compliance: Adherence to GDPR and enterprise security standards.
- Audit: Full traceability of interactions and generated responses.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Impact on your performance
| Metric | Before | After |
|---|---|---|
| Resolution time | Hours/Days | Seconds |
| Ticket volume | High | -40% on average |
| CSAT score | Stable | Consistently rising |
Take action with document360
Drastically reduce your support ticket volume and improve customer satisfaction.