Automatically update Document360 articles with AI
Swiftask connects your data sources to Document360. Your articles update instantly as information changes, without any manual effort.
Result:
Ensure documentation accuracy while eliminating tedious maintenance tasks.
AI Agents
document360
Connector document360 · Secure OAuth 2.0
Outdated documentation hurts your team's performance
Keeping a knowledge base up-to-date is a constant struggle. Between feature releases, software updates, and process changes, your support team spends precious time manually checking and fixing articles in Document360.
Main negative impacts:
Team misalignment
Divergent information between the actual product and documentation creates widespread confusion among users and support agents.
Manual workload burden
Rewriting and constantly updating articles absorbs resources that could be invested in higher-value tasks.
Human error risk
Manual copy-pasting significantly increases the risk of missing a critical update, rendering the documentation unreliable.
Swiftask automates your Document360 content lifecycle. The AI agent detects changes in your databases or business tools and updates corresponding articles in real-time.
BEFORE / AFTER
What changes with Swiftask
Tedious manual management
A new feature is deployed. The product team emails the support team. A writer must then open Document360, locate the article, edit it, validate it, and publish it. The update delay can take several days.
Intelligent automation
As soon as a change is recorded in your database, the Swiftask agent identifies the relevant Document360 article, integrates the new information, and publishes the update instantly. Your documentation is always perfectly aligned with your product.
Deployment of synchronization in 4 steps
1
STEP 1 : Defining sources
Connect Swiftask to your data sources (API, databases, ticketing tools) to detect changes in real-time.
2
STEP 2 : Agent configuration
Configure the Swiftask agent with update instructions for your specific Document360 articles.
3
STEP 3 : Content mapping
Map source data fields to the corresponding sections in your Document360 articles via our intuitive interface.
4
STEP 4 : Activation and monitoring
Launch the automation. Track every update via the Swiftask activity log for total transparency.
Advanced automation capabilities
The AI analyzes the context of detected changes to intelligently rephrase your article sections, while maintaining your editorial tone.
- Target connector: The agent performs the right actions in document360 based on event context.
- Automated actions: Incremental article updates. Creation of new articles based on templates. Version and draft management. Automatic publishing after validation. Alert notifications in case of data conflicts.
- Native governance: Swiftask ensures every modification is traceable, allowing for quick rollbacks if necessary.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-document360@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Major operational benefits
Increased reliability
Your documentation always reflects the real state of your product, increasing user trust.
Massive time savings
Remove hours of manual work each week for your documentation team.
Easier scalability
Manage complex knowledge bases with hundreds of articles without increasing your workload.
Content consistency
Maintain a uniform editorial style thanks to the AI engine that applies your guidelines to every update.
Immediate reactivity
Users benefit from up-to-date information as soon as a new feature is deployed.
Data security and governance
Swiftask applies enterprise-grade security standards for your document360 automations.
- Secure integration: Swiftask uses OAuth 2.0 authentication protocols to interact with Document360 without exposing your credentials.
- Granular control: Precisely define which articles can be modified by the AI and which data sources are authorized.
- Full traceability: Every update performed is logged, offering a complete history for your internal audits.
- Assured compliance: Your data remains isolated and is never used to train third-party models without your consent.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Performance indicators
| Metric | Before | After |
|---|---|---|
| Update delay | Several days | A few seconds |
| Human time spent | 10+ hours/week | Less than 1 hour/week |
| Info accuracy | Variable | 100% synced |
| Volume of articles managed | Resource-limited | Unlimited |
Take action with document360
Ensure documentation accuracy while eliminating tedious maintenance tasks.