Upgrade your Document360 search with AI-powered semantic intelligence
Swiftask connects your AI agents to Document360 for advanced semantic search. Your employees and customers get precise answers, not just links.
Result:
Reduce information search time and drastically improve user satisfaction.
AI Agents
document360
Connector document360 · Secure OAuth 2.0
Traditional keyword search limits your team's efficiency
Standard search tools rely on exact term matching. If a user doesn't type the exact word, they find nothing. In a rich Document360 knowledge base, this means critical information remains invisible, leading to unnecessary support tickets.
Main negative impacts:
Frustrating search experiences
Users give up after several failed attempts, negatively impacting their productivity.
Overloaded customer support
The inability to find answers via self-service saturates your support teams with basic inquiries.
Underutilized knowledge
Your technical articles or business guides remain buried in Document360 due to poor intelligent indexing.
Swiftask indexes your Document360 content for semantic search. The AI understands the meaning, context, and intent of the question to extract the exact answer.
BEFORE / AFTER
What changes with Swiftask
Standard search
A user searches for 'SSO connection issue'. If the article is titled 'Single Sign-On: configuration', the search engine ignores it because the keywords don't match exactly.
Swiftask semantic search
The AI understands that 'SSO connection' is a semantic synonym for 'Single Sign-On'. It extracts the relevant section of the article and answers the user directly.
Deploy intelligent search in 4 steps
1
STEP 1 : Connect Swiftask to your Document360 instance
Use the Document360 API to authorize Swiftask to read and index your knowledge base articles.
2
STEP 2 : Train the agent on your documentation
The AI agent analyzes your base content to create vector embeddings, ensuring deep subject understanding.
3
STEP 3 : Configure the search interface
Embed the Swiftask search widget into your portal or use it as an internal assistant for your teams.
4
STEP 4 : Refine answer relevance
Adjust the AI's behavior to prioritize certain article types or adopt your company's specific tone.
Advanced search capabilities
The AI analyzes the structure, titles, and body of Document360 articles to map semantic relationships between your documents.
- Target connector: The agent performs the right actions in document360 based on event context.
- Automated actions: Understanding synonyms and natural language. Extracting precise answers within long documents. Native multilingual support. Citations of sources to verify information.
- Native governance: Swiftask maintains real-time synchronization with Document360 to ensure answers are always based on the latest version of your articles.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-document360@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Strategic benefits of semantic AI
Drastic reduction in support
Increase the self-service resolution rate by facilitating access to answers.
Increased productivity
Your employees spend less time searching and more time acting.
Seamless user experience
No need to master technical vocabulary; the AI adapts to the user's language.
Data governance
You control which Document360 spaces are accessible to AI search.
Rapid implementation
No heavy development project; Swiftask connects instantly via API.
Security and data privacy
Swiftask applies enterprise-grade security standards for your document360 automations.
- Data isolation: Your Document360 data is processed in an isolated and secure manner.
- Granular access: Strict adherence to the access permissions configured in Document360.
- GDPR compliance: Hosting and processing compliant with European data protection standards.
- Full audit: Detailed tracking of all search queries to optimize the knowledge base.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Measurable impact on your operations
| Metric | Before | After |
|---|---|---|
| Search time | Several minutes | Under 5 seconds |
| Ticket volume | High | -30% on average |
| Answer precision | Random | High semantic relevance |
| User satisfaction | Average | Significant increase |
Take action with document360
Reduce information search time and drastically improve user satisfaction.