Swiftask connects your AI agents to Document360 for advanced semantic search. Your employees and customers get precise answers, not just links.
Result:
Reduce information search time and drastically improve user satisfaction.
Traditional keyword search limits your team's efficiency
Standard search tools rely on exact term matching. If a user doesn't type the exact word, they find nothing. In a rich Document360 knowledge base, this means critical information remains invisible, leading to unnecessary support tickets.
Main negative impacts:
Swiftask indexes your Document360 content for semantic search. The AI understands the meaning, context, and intent of the question to extract the exact answer.
BEFORE / AFTER
What changes with Swiftask
Standard search
A user searches for 'SSO connection issue'. If the article is titled 'Single Sign-On: configuration', the search engine ignores it because the keywords don't match exactly.
Swiftask semantic search
The AI understands that 'SSO connection' is a semantic synonym for 'Single Sign-On'. It extracts the relevant section of the article and answers the user directly.
Deploy intelligent search in 4 steps
STEP 1 : Connect Swiftask to your Document360 instance
Use the Document360 API to authorize Swiftask to read and index your knowledge base articles.
STEP 2 : Train the agent on your documentation
The AI agent analyzes your base content to create vector embeddings, ensuring deep subject understanding.
STEP 3 : Configure the search interface
Embed the Swiftask search widget into your portal or use it as an internal assistant for your teams.
STEP 4 : Refine answer relevance
Adjust the AI's behavior to prioritize certain article types or adopt your company's specific tone.
Advanced search capabilities
The AI analyzes the structure, titles, and body of Document360 articles to map semantic relationships between your documents.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-document360@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Strategic benefits of semantic AI
1. Drastic reduction in support
Increase the self-service resolution rate by facilitating access to answers.
2. Increased productivity
Your employees spend less time searching and more time acting.
3. Seamless user experience
No need to master technical vocabulary; the AI adapts to the user's language.
4. Data governance
You control which Document360 spaces are accessible to AI search.
5. Rapid implementation
No heavy development project; Swiftask connects instantly via API.
Security and data privacy
Swiftask applies enterprise-grade security standards for your document360 automations.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Measurable impact on your operations
| Metric | Before | After |
|---|---|---|
| Search time | Several minutes | Under 5 seconds |
| Ticket volume | High | -30% on average |
| Answer precision | Random | High semantic relevance |
| User satisfaction | Average | Significant increase |
Take action with document360
Reduce information search time and drastically improve user satisfaction.