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Streamline order tracking with Chatrace and AI

Swiftask syncs your AI agents with Chatrace to instantly answer your customers' order tracking inquiries.

Result:

Drastically reduce your customer support workload while offering instant responsiveness.

The burden of manual order tracking management

Answering 'Where is my package?' requests saturates support teams. Manual processes slow down resolution and harm the customer experience.

Main negative impacts:

  • Customer support overload: High volumes of repetitive questions drain your teams and increase operational costs.
  • Slow response times: Manual processing delays frustrate customers who expect immediate information on their purchases.
  • Communication errors: Manual entry of tracking info increases the risk of mistakes and miscommunication.

Swiftask automates the information flow between your systems and Chatrace, allowing your AI agents to provide accurate updates in real time.

BEFORE / AFTER

What changes with Swiftask

Traditional management

The customer sends a message. A support agent must check the logistics system, copy the tracking number, and reply manually. The customer waits for hours.

With Swiftask + Chatrace

The customer asks for their status in Chatrace. The Swiftask agent instantly queries the database and answers in real time, 24/7.

4-step automated tracking deployment

STEP 1 : Configure your Swiftask agent

Define response rules and connect your order data source.

STEP 2 : Link with Chatrace

Set up the Chatrace integration as your agent's primary communication channel.

STEP 3 : Define triggers

Program the agent to identify tracking requests via specific keywords or intents.

STEP 4 : Smart activation

Turn on the flow and let the AI manage your customer inquiries on Chatrace.

AI agent capabilities on Chatrace

The agent analyzes user intent, verifies the order ID, and retrieves current logistics status.

  • Target connector: The agent performs the right actions in chatrace based on event context.
  • Automated actions: Automatic status retrieval. Delivery notification sending. Transport exception management. Escalation to a human if necessary.
  • Native governance: All interactions are logged for analysis and continuous improvement.

Each action is contextualized and executed automatically at the right time.

Each Swiftask agent uses a dedicated identity (e.g. agent-chatrace@swiftask.ai ). You keep full visibility on every action and every sent message.

Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.

Major operational benefits

1. 24/7 availability

Your customers get answers at any time without waiting for support hours.

2. Cost reduction

Automate repetitive tasks to focus human agents on complex issues.

3. Enhanced customer satisfaction

Fast response times build trust and customer loyalty.

4. Data accuracy

AI eliminates human errors related to retyping tracking numbers.

5. Easy scalability

Handle thousands of simultaneous requests without increasing your staff.

Security and privacy

Swiftask applies enterprise-grade security standards for your chatrace automations.

  • Data encryption: Order data is processed securely between Swiftask and Chatrace.
  • GDPR compliance: Strict management of customer personal data in accordance with current standards.
  • Granular control: Define precisely what order information your agent can access.
  • Full audit trail: Complete history of interactions for total transparency on service quality.

To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.

RESULTS

Key performance indicators

MetricBeforeAfter
Average response timeSeveral hoursUnder 2 seconds
Manual ticket volumeHighReduced by 80%
Information accuracyVariable100% automated
Cost per requestHighMarginal

Take action with chatrace

Drastically reduce your customer support workload while offering instant responsiveness.

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