Ensure 24/7 availability on Acquire with your AI agents
Swiftask connects your AI agents to the Acquire platform. Your customers receive precise and immediate answers, day or night.
Result:
Never miss an opportunity. Improve customer satisfaction while reducing your team's workload.
AI Agents
acquire
Connector acquire · Secure OAuth 2.0
The challenge of out-of-hours customer support
Your customers expect immediate answers, regardless of the time or time zone. When your team isn't available, response times increase, satisfaction drops, and valuable prospects turn to competitors.
Main negative impacts:
Loss of qualified leads
A customer who waits 12 hours for a reply is a customer who may never return.
Team overload at start of day
In the morning, your agents spend hours dealing with the backlog of messages accumulated overnight.
Degraded customer experience
The lack of an immediate response is perceived as a lack of professionalism and care.
Swiftask deploys an intelligent AI agent on Acquire. It handles common queries, qualifies complex requests, and ensures 24/7 availability without human intervention.
BEFORE / AFTER
What changes with Swiftask
Without Swiftask
A customer asks a complex question via Acquire on a Saturday evening. The message remains unanswered until Monday morning. The customer is frustrated, and your team starts the week under unnecessary pressure.
With Swiftask + Acquire
The customer asks the same question. Your Swiftask AI agent analyzes the context, accesses your knowledge base, and provides an instant, personalized answer. The customer is satisfied, the case is resolved.
Setting up your 24/7 agent in 4 steps
1
STEP 1 : Configure your agent in Swiftask
Define your AI agent's tone, personality, and knowledge. It will learn your products and services in minutes.
2
STEP 2 : Connect Swiftask to Acquire
Use our native integration to link Swiftask to your Acquire account. No complex development required.
3
STEP 3 : Define response rules
Determine which topics the agent should handle alone and when it should escalate to a human.
4
STEP 4 : Launch and optimize
Activate the agent. It immediately starts responding on Acquire. Monitor performance and refine knowledge in real time.
Advanced features for Acquire
The agent analyzes user intent, sentiment, and conversation history to provide the most relevant answer.
- Target connector: The agent performs the right actions in acquire based on event context.
- Automated actions: Automatic FAQ response. Lead qualification. Intelligent routing of complex tickets. Internal document synthesis to answer technical questions.
- Native governance: All conversations are logged and analyzable in Swiftask to continuously improve service quality.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-acquire@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Why choose Swiftask for Acquire
Total availability
Your customers are served 24/7, 365 days a year, without interruption.
Increased customer satisfaction
Instant response reduces frustration and builds customer loyalty.
Maximum productivity
Your teams focus on complex cases; the AI handles repetitive volume.
Scalability without effort
Handle thousands of simultaneous conversations without hiring additional staff.
Compliance and security
Your data remains secure, and exchanges meet your privacy standards.
Enterprise-grade security
Swiftask applies enterprise-grade security standards for your acquire automations.
- Data encryption: All exchanges between Swiftask and Acquire are encrypted end-to-end.
- Privacy: Your training data remains private and is never used to train public models.
- GDPR compliance: Swiftask is designed to comply with the strictest privacy standards.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Measurable impact
| Metric | Before | After |
|---|---|---|
| Initial response time | Several hours | Instant (< 2s) |
| Manual workload | 100% | Less than 30% (escalations only) |
| Resolution rate | Variable | Stable and high |
Take action with acquire
Never miss an opportunity. Improve customer satisfaction while reducing your team's workload.