Put your Acquire data to work: build an intelligent knowledge base
Swiftask connects to your Acquire data to turn your knowledge base into a responsive AI assistant. Your agents answer with precision, in real-time.
Result:
Drastically reduce research time and improve customer satisfaction with information that is always relevant.
AI Agents
acquire
Connector acquire · Secure OAuth 2.0
Your support agents waste valuable time searching for information
In Acquire, information is often scattered, outdated, or hard to access. Your support teams spend hours navigating documents, losing efficiency and keeping customers waiting.
Main negative impacts:
Slow and inconsistent responses
Manual information search leads to unacceptable response delays and fluctuating service quality.
Agent cognitive overload
Your teams are exhausted by managing a growing volume of requests requiring complex technical expertise.
Siloed and underutilized data
The value of your support articles, FAQs, and manuals is not effectively leveraged to help your customers autonomously.
Swiftask indexes your Acquire content and transforms it into a connected knowledge base. The AI analyzes questions and instantly provides reliable answers based on your own sources.
BEFORE / AFTER
What changes with Swiftask
Without Swiftask
A customer asks a complex question via Acquire. The agent must open multiple tabs, search through documentation, check if the info is up-to-date, then write a response. The customer waits, and the risk of error is high.
With Swiftask + Acquire
The customer asks the same question. Swiftask instantly analyzes the query, checks your updated Acquire knowledge base, and proposes a precise response to the agent or directly to the customer. Resolved in seconds.
4 steps to connect your Acquire knowledge base
1
STEP 1 : Connect your Acquire source
Configure the link between Swiftask and your Acquire account to authorize secure reading of your articles and data.
2
STEP 2 : Intelligent AI indexing
Swiftask analyzes and structures your content to make it actionable for the AI agent, ensuring response relevance.
3
STEP 3 : Define the response scope
Configure your agent's rules so it only uses your official sources, ensuring the truthfulness of the information.
4
STEP 4 : Deployment and continuous learning
Activate the agent. The system learns from interactions to continuously refine the quality of the provided responses.
Advanced features for your knowledge base
The agent analyzes the user's intent, the complexity of the question, and the context of the conversation in Acquire.
- Target connector: The agent performs the right actions in acquire based on event context.
- Automated actions: Automatic FAQ response. Summarization of complex documents. Suggested responses for human agents. Automatic index updates when Acquire articles are modified.
- Native governance: All responses are sourced and traceable, allowing for rigorous quality control by your teams.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-acquire@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Benefits for your customer support
Reduced handling time
Answer standard requests instantly, freeing up time for complex cases.
Consistent response quality
Eliminate human error by relying only on your validated sources of truth.
24/7 support
Offer immediate assistance to your customers, even outside business hours.
Effortless scalability
Handle a growing volume of tickets without massive hiring.
Continuous improvement
Identify knowledge base gaps through Swiftask analysis reports.
Security and compliance
Swiftask applies enterprise-grade security standards for your acquire automations.
- Read-only access: Swiftask accesses your Acquire data only for indexing, without modifying your original documents.
- Data isolation: Each client benefits from an isolated environment ensuring total data confidentiality.
- Source governance: You control which articles are used by the AI and can exclude them at any time.
- GDPR compliance: All data is processed in strict compliance with data protection standards.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Measurable impact on your support
| Metric | Before | After |
|---|---|---|
| Average First Response Time (FRT) | Several hours | Instant |
| First Contact Resolution rate | Low | High |
| Agent workload | Saturated with FAQs | Focused on complex cases |
| Information accuracy | Variable | Guaranteed by the source |
Take action with acquire
Drastically reduce research time and improve customer satisfaction with information that is always relevant.