Tarification

Responsive customer support: Automate your exchanges via Plivo

Swiftask connects your AI agents to the Plivo platform. Respond instantly to customer SMS and calls, 24/7, without overburdening your teams.

Resultat:

Improve customer satisfaction while drastically reducing average response times.

The challenges of a saturated customer support

Managing a growing volume of SMS and phone inquiries is a major challenge. Support teams are often overwhelmed, leading to unacceptable response delays and decreased customer satisfaction.

Les principaux impacts négatifs :

Excessive processing delays: Customers wait too long for a simple answer, damaging brand image and increasing churn rates.
High operational costs: Manually handling every interaction requires significant staff, limiting the scalability of your customer service.
Lack of 24/7 availability: Outside business hours, your customers are left without assistance, creating immediate frustration.

With Swiftask and Plivo, deploy AI agents capable of handling incoming requests in real time. Whether it's SMS or voice interactions, your AI provides precise and instant answers.

AVANT / APRÈS

Ce qui change avec Swiftask

Traditional customer support

A customer sends an SMS with a question about their order. The message sits in a queue. A human agent handles it 4 hours later, often after the customer has already looked for a solution elsewhere.

Support boosted by Swiftask + Plivo

The customer sends an SMS. The Swiftask AI agent analyzes the request, checks your databases, and responds in under 2 seconds. The customer gets their information instantly, 24/7.

Deploy your Plivo AI agent in 4 steps

ÉTAPE 1 : Configure your agent in Swiftask

Define your agent's knowledge and tone. Configure its ability to answer your customers' frequently asked questions.

ÉTAPE 2 : Integrate your Plivo credentials

Connect your Plivo account via API. Swiftask communicates directly with your Plivo number to capture incoming traffic.

ÉTAPE 3 : Define response scenarios

Create automation rules: auto-responses, escalation to a human if necessary, or information gathering.

ÉTAPE 4 : Launch and optimize

Activate the agent. Track interactions in Swiftask to refine responses and improve service relevance.

What your AI agents can do via Plivo

The agent analyzes the intent behind every SMS or call. It identifies the customer context and provides a personalized, relevant response.

Connecteur cible : L'agent exécute les bonnes actions dans plivo selon le contexte de l'événement.
Actions automatisées : Automatic SMS response. Intelligent Interactive Voice Response (IVR) management. Intelligent call routing. Customer data collection. Logging of exchanges in your CRM.
Gouvernance native : All interactions are logged for analysis, allowing for continuous improvement of agent performance.

Chaque action est contextualisée et exécutée automatiquement au bon moment.

Chaque agent Swiftask utilise une identité dédiée (ex. agent-plivo@swiftask.ai ). Vous gardez une visibilité complète sur chaque action et chaque message envoyé.

À retenir : L'agent automatise les décisions répétitives et laisse à vos équipes les actions à forte valeur.

Why choose this automation?

1. Total availability

Provide immediate assistance, even on weekends or at night.

2. Cost reduction

Automate repetitive requests and free up your agents for complex cases.

3. Seamless customer experience

No more waiting, no more frustration: your customers get precise answers instantly.

4. Unlimited scalability

Handle spikes in demand without hiring; the AI processes thousands of interactions simultaneously.

5. Simplified integration

Connect Plivo to your existing systems without writing complex code.

Security and privacy

Swiftask applique des standards de sécurité enterprise pour vos automatisations plivo.

Data protection: Swiftask guarantees encryption of exchanges and complies with the strictest security standards.
Access management: Precisely control your team's permissions on the Swiftask dashboard.
Compliance: Ensure full traceability of every customer interaction for your audit needs.
Plivo reliability: Benefit from Plivo's robust infrastructure for your critical communications.

Pour aller plus loin sur la conformité, consultez la page gouvernance Swiftask et ses détails d'architecture de sécurité.

RÉSULTATS

Impact on your key metrics

Métrique	Avant	Après
Average response time	Several hours	A few seconds
Customer Satisfaction (CSAT)	Moderate	Sharply rising
Cost per ticket	High	Reduced by 60%
Availability	8h/day	24/7

Passez à l'action avec plivo

Improve customer satisfaction while drastically reducing average response times.

Unifiez vos interactions clients : synchronisez Plivo avec votre CRM

Cas d'usage suivant.