Tarification

Master your Pipefy SLA commitments with AI

Swiftask monitors your Pipefy processes in real time. Our AI agent identifies delay risks and alerts your team before it's too late.

Resultat:

Guarantee client satisfaction by consistently meeting your SLAs, without constant manual oversight.

SLA breaches: a major risk to your business

Manual deadline management in Pipefy is error-prone. Between tracking tickets, calculating deadlines, and prioritizing, your teams lose reactivity. An undetected delay quickly becomes a client complaint.

Les principaux impacts négatifs :

High risk of non-compliance: Without proactive alerts, critical tickets go unnoticed until the deadline expires, directly impacting customer satisfaction.
Cognitive overload for managers: Managers spend excessive time manually checking statuses in Pipefy instead of focusing on flow optimization.
Inefficient prioritization: With high volumes, it's difficult to instantly identify which tickets require immediate attention to prevent an SLA incident.

Swiftask transforms your SLA management. The AI agent continuously analyzes your pipes, detects delay anomalies, and notifies the right people instantly.

AVANT / APRÈS

Ce qui change avec Swiftask

Traditional management

A team member checks Pipefy several times a day. They manually calculate the remaining time for each ticket. If an emergency arises after they leave, the SLA is breached the next morning.

Management with Swiftask

The AI agent monitors every Pipefy card 24/7. It sends a priority alert to your communication channel as soon as a critical threshold is reached, allowing for immediate action.

Deploy your compliance agent in 4 steps

ÉTAPE 1 : Define SLA rules

Set time thresholds and priorities in Swiftask for each stage of your Pipefy pipe.

ÉTAPE 2 : Connect to Pipefy

Connect your Pipefy instance via secure API to allow the agent to access your ticket data.

ÉTAPE 3 : Configure alerts

Determine notification channels (Teams, Slack, Email) and recipients for each type of SLA alert.

ÉTAPE 4 : Active supervision

Activate the agent. It immediately starts analyzing your flows and preventing delay risks.

Advanced features for compliance

The agent evaluates client priority, elapsed time, and the current workload of the assignee.

Connecteur cible : L'agent exécute les bonnes actions dans pipefy selon le contexte de l'événement.
Actions automatisées : Automatic alerts for delay risks. Automatic escalation to a manager. SLA performance reports. Dynamic prioritization of Pipefy cards.
Gouvernance native : All agent actions are logged in an audit trail for your compliance reviews.

Chaque action est contextualisée et exécutée automatiquement au bon moment.

Chaque agent Swiftask utilise une identité dédiée (ex. agent-pipefy@swiftask.ai ). Vous gardez une visibilité complète sur chaque action et chaque message envoyé.

À retenir : L'agent automatise les décisions répétitives et laisse à vos équipes les actions à forte valeur.

Strategic benefits for your company

1. Reduced SLA incidents

Detect bottlenecks before they become critical issues.

2. Resource optimization

Free your teams from tedious monitoring tasks.

3. Total transparency

Access reliable data on your processing performance.

4. Increased reactivity

Act instantly on urgent tickets thanks to real-time alerts.

5. Improved customer experience

Consistently meet your service commitments.

Data security and privacy

Swiftask applique des standards de sécurité enterprise pour vos automatisations pipefy.

Data encryption: Your Pipefy data is processed with bank-grade security protocols.
Granular control: You maintain control over the agent's access and permissions.
GDPR compliance: Swiftask adheres to the strictest data protection standards.
Full traceability: Every decision made by the AI is logged for simplified auditing.

Pour aller plus loin sur la conformité, consultez la page gouvernance Swiftask et ses détails d'architecture de sécurité.

RÉSULTATS

Measurable impact on your performance

Métrique	Avant	Après
SLA compliance	85% (average)	99% (target)
Reaction time	Several hours	Immediate
Human error	Frequent	None
Management time	Significant	Automated

Passez à l'action avec pipefy

Guarantee client satisfaction by consistently meeting your SLAs, without constant manual oversight.