Master your Pipefy SLA commitments with AI
Swiftask monitors your Pipefy processes in real time. Our AI agent identifies delay risks and alerts your team before it's too late.
Result:
Guarantee client satisfaction by consistently meeting your SLAs, without constant manual oversight.
AI Agents
pipefy
Connector pipefy · Secure OAuth 2.0
SLA breaches: a major risk to your business
Manual deadline management in Pipefy is error-prone. Between tracking tickets, calculating deadlines, and prioritizing, your teams lose reactivity. An undetected delay quickly becomes a client complaint.
Main negative impacts:
High risk of non-compliance
Without proactive alerts, critical tickets go unnoticed until the deadline expires, directly impacting customer satisfaction.
Cognitive overload for managers
Managers spend excessive time manually checking statuses in Pipefy instead of focusing on flow optimization.
Inefficient prioritization
With high volumes, it's difficult to instantly identify which tickets require immediate attention to prevent an SLA incident.
Swiftask transforms your SLA management. The AI agent continuously analyzes your pipes, detects delay anomalies, and notifies the right people instantly.
BEFORE / AFTER
What changes with Swiftask
Traditional management
A team member checks Pipefy several times a day. They manually calculate the remaining time for each ticket. If an emergency arises after they leave, the SLA is breached the next morning.
Management with Swiftask
The AI agent monitors every Pipefy card 24/7. It sends a priority alert to your communication channel as soon as a critical threshold is reached, allowing for immediate action.
Deploy your compliance agent in 4 steps
1
STEP 1 : Define SLA rules
Set time thresholds and priorities in Swiftask for each stage of your Pipefy pipe.
2
STEP 2 : Connect to Pipefy
Connect your Pipefy instance via secure API to allow the agent to access your ticket data.
3
STEP 3 : Configure alerts
Determine notification channels (Teams, Slack, Email) and recipients for each type of SLA alert.
4
STEP 4 : Active supervision
Activate the agent. It immediately starts analyzing your flows and preventing delay risks.
Advanced features for compliance
The agent evaluates client priority, elapsed time, and the current workload of the assignee.
- Target connector: The agent performs the right actions in pipefy based on event context.
- Automated actions: Automatic alerts for delay risks. Automatic escalation to a manager. SLA performance reports. Dynamic prioritization of Pipefy cards.
- Native governance: All agent actions are logged in an audit trail for your compliance reviews.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-pipefy@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Strategic benefits for your company
Reduced SLA incidents
Detect bottlenecks before they become critical issues.
Resource optimization
Free your teams from tedious monitoring tasks.
Total transparency
Access reliable data on your processing performance.
Increased reactivity
Act instantly on urgent tickets thanks to real-time alerts.
Improved customer experience
Consistently meet your service commitments.
Data security and privacy
Swiftask applies enterprise-grade security standards for your pipefy automations.
- Data encryption: Your Pipefy data is processed with bank-grade security protocols.
- Granular control: You maintain control over the agent's access and permissions.
- GDPR compliance: Swiftask adheres to the strictest data protection standards.
- Full traceability: Every decision made by the AI is logged for simplified auditing.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Measurable impact on your performance
| Metric | Before | After |
|---|---|---|
| SLA compliance | 85% (average) | 99% (target) |
| Reaction time | Several hours | Immediate |
| Human error | Frequent | None |
| Management time | Significant | Automated |
Take action with pipefy
Guarantee client satisfaction by consistently meeting your SLAs, without constant manual oversight.