Tarification

Respond instantly to customer SMS with AI agents

Swiftask connects your AI agents to FracTEL to automate your SMS responses. Provide immediate assistance to your customers, anytime.

Resultat:

Never leave an SMS unanswered. Improve customer satisfaction while reducing your team's workload.

The challenge of reactivity in SMS support

SMS is the preferred channel for customers due to its speed. Yet, businesses struggle to respond in real-time. Messages pile up, customers wait, and business opportunities evaporate due to lack of availability.

Les principaux impacts négatifs :

Frustrating response times: A customer who doesn't get a quick response turns to the competition. Reactivity is the primary driver of loyalty.
Team overload: Manually handling routine SMS (order tracking, hours, FAQs) drains your staff and hinders your growth.
Lack of continuity: Outside business hours, radio silence negatively impacts your brand image and perception of reliability.

Swiftask transforms your FracTEL account into an intelligent communication hub. Your Swiftask AI agents analyze and respond to incoming SMS within milliseconds, with unmatched contextual precision.

AVANT / APRÈS

Ce qui change avec Swiftask

Manual SMS management

A customer sends a support request via SMS. They wait several hours, or even until the next day, for a human agent to become available, creating a fragmented experience.

Automation with Swiftask + FracTEL

The SMS is received via FracTEL. The Swiftask AI agent intercepts the message, identifies the intent, checks your knowledge bases, and sends a relevant response instantly, 24/7.

Deploy your SMS agent in 4 steps

ÉTAPE 1 : Initialize your agent

Create your AI agent in Swiftask and define its response guidelines to reflect your brand's voice.

ÉTAPE 2 : Link your FracTEL account

Connect your FracTEL numbers in a few clicks to authorize Swiftask to read and send messages in real-time.

ÉTAPE 3 : Set business rules

Define response scenarios: FAQs, appointment scheduling, lead qualification, or human escalation.

ÉTAPE 4 : Launch and optimize

Activate the agent and monitor conversations from your Swiftask dashboard to refine responses as needed.

Intelligent capabilities for your SMS

The agent analyzes sentiment, urgency, and specific data within the text to provide a personalized and useful response.

Connecteur cible : L'agent exécute les bonnes actions dans fractel selon le contexte de l'événement.
Actions automatisées : Auto-respond to frequent questions. Automatic lead qualification. Transfer to a human for complex needs. Send appointment reminders. Manage opt-outs and compliance.
Gouvernance native : Every interaction is logged in Swiftask for deep analysis and continuous AI improvement.

Chaque action est contextualisée et exécutée automatiquement au bon moment.

Chaque agent Swiftask utilise une identité dédiée (ex. agent-fractel@swiftask.ai ). Vous gardez une visibilité complète sur chaque action et chaque message envoyé.

À retenir : L'agent automatise les décisions répétitives et laisse à vos équipes les actions à forte valeur.

Why automate with Swiftask

1. Total availability

Your customers enjoy 24/7 support, regardless of time zones or holidays.

2. Operational savings

Drastically reduce the cost-per-ticket by automating first-tier support.

3. Consistent quality

No more human errors or oversights; your agent always responds with precision and courtesy.

4. Immediate scalability

Whether you receive 10 or 10,000 SMS per day, your AI agent handles the traffic without latency.

5. Seamless integration

FracTEL and Swiftask combine to offer a robust solution that fits your existing infrastructure.

Security and privacy

Swiftask applique des standards de sécurité enterprise pour vos automatisations fractel.

Data protection: All communications via FracTEL are encrypted and handled with strict confidentiality.
GDPR compliance: Easily manage consent and unsubscribes directly from Swiftask tools.
Total control: You remain in control of AI rules and can take over any conversation at any time.
Audit and reporting: Access a full history of all interactions for your compliance and analysis needs.

Pour aller plus loin sur la conformité, consultez la page gouvernance Swiftask et ses détails d'architecture de sécurité.

RÉSULTATS

Measurable performance

Métrique	Avant	Après
Response time	Several hours	Under 2 seconds
Volume management	Limited by staff	Unlimited and instant
Customer satisfaction	Variable	Consistent and high
Cost per response	High (labor)	Reduced to a fraction of a cent

Passez à l'action avec fractel

Never leave an SMS unanswered. Improve customer satisfaction while reducing your team's workload.

Optimisez vos appels entrants avec le routage intelligent FracTEL et l'IA

Cas d'usage suivant.