Respond instantly to customer SMS with AI agents
Swiftask connects your AI agents to FracTEL to automate your SMS responses. Provide immediate assistance to your customers, anytime.
Result:
Never leave an SMS unanswered. Improve customer satisfaction while reducing your team's workload.
AI Agents
fractel
Connector fractel · Secure OAuth 2.0
The challenge of reactivity in SMS support
SMS is the preferred channel for customers due to its speed. Yet, businesses struggle to respond in real-time. Messages pile up, customers wait, and business opportunities evaporate due to lack of availability.
Main negative impacts:
Frustrating response times
A customer who doesn't get a quick response turns to the competition. Reactivity is the primary driver of loyalty.
Team overload
Manually handling routine SMS (order tracking, hours, FAQs) drains your staff and hinders your growth.
Lack of continuity
Outside business hours, radio silence negatively impacts your brand image and perception of reliability.
Swiftask transforms your FracTEL account into an intelligent communication hub. Your Swiftask AI agents analyze and respond to incoming SMS within milliseconds, with unmatched contextual precision.
BEFORE / AFTER
What changes with Swiftask
Manual SMS management
A customer sends a support request via SMS. They wait several hours, or even until the next day, for a human agent to become available, creating a fragmented experience.
Automation with Swiftask + FracTEL
The SMS is received via FracTEL. The Swiftask AI agent intercepts the message, identifies the intent, checks your knowledge bases, and sends a relevant response instantly, 24/7.
Deploy your SMS agent in 4 steps
1
STEP 1 : Initialize your agent
Create your AI agent in Swiftask and define its response guidelines to reflect your brand's voice.
2
STEP 2 : Link your FracTEL account
Connect your FracTEL numbers in a few clicks to authorize Swiftask to read and send messages in real-time.
3
STEP 3 : Set business rules
Define response scenarios: FAQs, appointment scheduling, lead qualification, or human escalation.
4
STEP 4 : Launch and optimize
Activate the agent and monitor conversations from your Swiftask dashboard to refine responses as needed.
Intelligent capabilities for your SMS
The agent analyzes sentiment, urgency, and specific data within the text to provide a personalized and useful response.
- Target connector: The agent performs the right actions in fractel based on event context.
- Automated actions: Auto-respond to frequent questions. Automatic lead qualification. Transfer to a human for complex needs. Send appointment reminders. Manage opt-outs and compliance.
- Native governance: Every interaction is logged in Swiftask for deep analysis and continuous AI improvement.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-fractel@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Why automate with Swiftask
Total availability
Your customers enjoy 24/7 support, regardless of time zones or holidays.
Operational savings
Drastically reduce the cost-per-ticket by automating first-tier support.
Consistent quality
No more human errors or oversights; your agent always responds with precision and courtesy.
Immediate scalability
Whether you receive 10 or 10,000 SMS per day, your AI agent handles the traffic without latency.
Seamless integration
FracTEL and Swiftask combine to offer a robust solution that fits your existing infrastructure.
Security and privacy
Swiftask applies enterprise-grade security standards for your fractel automations.
- Data protection: All communications via FracTEL are encrypted and handled with strict confidentiality.
- GDPR compliance: Easily manage consent and unsubscribes directly from Swiftask tools.
- Total control: You remain in control of AI rules and can take over any conversation at any time.
- Audit and reporting: Access a full history of all interactions for your compliance and analysis needs.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Measurable performance
| Metric | Before | After |
|---|---|---|
| Response time | Several hours | Under 2 seconds |
| Volume management | Limited by staff | Unlimited and instant |
| Customer satisfaction | Variable | Consistent and high |
| Cost per response | High (labor) | Reduced to a fraction of a cent |
Take action with fractel
Never leave an SMS unanswered. Improve customer satisfaction while reducing your team's workload.