Tarification

Automate customer satisfaction surveys with AvoSMS and Swiftask

Swiftask connects your AI agents to AvoSMS to send targeted surveys. Get qualified feedback instantly, with zero manual effort.

Resultat:

Boost response rates and turn customer feedback into actionable insights.

Manual feedback collection is inefficient

Most companies send surveys too late or via channels customers ignore. Managing these manually is costly and prevents rapid response to customer needs.

Les principaux impacts négatifs :

Low response rates: Emails are often ignored. SMS offers higher open rates but remains underutilized due to lack of automation.
Critical analysis delays: Manually analyzing hundreds of responses takes days. By the time data is processed, the customer has already moved on.
Lack of personalization: Generic surveys fail to capture specific pain points across the customer journey.

Swiftask automates survey delivery via AvoSMS at the perfect moment. Our AI analyzes responses and qualifies sentiment to allow immediate action.

AVANT / APRÈS

Ce qui change avec Swiftask

Traditional management

A customer completes an order. An employee waits 24h, writes an email, sends it. The customer never opens it. The employee spends 3 hours compiling responses into a spreadsheet.

Swiftask + AvoSMS approach

Upon delivery, the AI agent automatically sends an SMS via AvoSMS. The customer replies. The AI analyzes sentiment, categorizes the feedback, and alerts support if dissatisfied.

Deploy your surveys in 4 steps

ÉTAPE 1 : Agent configuration

Define survey scenarios in Swiftask without writing a single line of code.

ÉTAPE 2 : AvoSMS connection

Integrate your AvoSMS credentials to enable the agent to send messages.

ÉTAPE 3 : Trigger definition

Configure automatic sending after a specific action (purchase, ticket resolved).

ÉTAPE 4 : Intelligent processing

The AI analyzes incoming responses and centralizes them in your dashboard.

AI analysis features

The AI detects intent, sentiment (positive/negative), and extracts keywords from SMS responses.

Connecteur cible : L'agent exécute les bonnes actions dans avosms selon le contexte de l'événement.
Actions automatisées : Send personalized SMS, track responses, automatic alerts for low ratings, consolidated satisfaction reporting.
Gouvernance native : All interactions are logged for complete relationship tracking.

Chaque action est contextualisée et exécutée automatiquement au bon moment.

Chaque agent Swiftask utilise une identité dédiée (ex. agent-avosms@swiftask.ai ). Vous gardez une visibilité complète sur chaque action et chaque message envoyé.

À retenir : L'agent automatise les décisions répétitives et laisse à vos équipes les actions à forte valeur.

Operational benefits

1. Increased reactivity

Identify unhappy customers in real-time and reach out before they churn.

2. High engagement rates

SMS guarantees maximum visibility with your customers.

3. Productivity gains

Delegate data analysis to AI to free up your team's time.

4. Data-driven decision making

Make decisions based on concrete and qualified customer insights.

5. Seamless integration

Connect your business tools to AvoSMS via Swiftask without technical complexity.

Security and compliance

Swiftask applique des standards de sécurité enterprise pour vos automatisations avosms.

AvoSMS security: Encrypted connection compliant with industry standards.
Access control: Granular permission management in Swiftask.
Full traceability: Every send and response is logged for audit purposes.
GDPR compliance: Integrated contact preference management.

Pour aller plus loin sur la conformité, consultez la page gouvernance Swiftask et ses détails d'architecture de sécurité.

RÉSULTATS

Measurable performance

Métrique	Avant	Après
Processing time	Several days	Real-time
Response rate	5-10% (email)	30-50% (SMS)
Workload	Manual	Automated
Deployment	Weeks	Hours

Passez à l'action avec avosms

Boost response rates and turn customer feedback into actionable insights.