Automate customer satisfaction surveys with AvoSMS and Swiftask
Swiftask connects your AI agents to AvoSMS to send targeted surveys. Get qualified feedback instantly, with zero manual effort.
Result:
Boost response rates and turn customer feedback into actionable insights.
AI Agents
avosms
Connector avosms · Secure OAuth 2.0
Manual feedback collection is inefficient
Most companies send surveys too late or via channels customers ignore. Managing these manually is costly and prevents rapid response to customer needs.
Main negative impacts:
Low response rates
Emails are often ignored. SMS offers higher open rates but remains underutilized due to lack of automation.
Critical analysis delays
Manually analyzing hundreds of responses takes days. By the time data is processed, the customer has already moved on.
Lack of personalization
Generic surveys fail to capture specific pain points across the customer journey.
Swiftask automates survey delivery via AvoSMS at the perfect moment. Our AI analyzes responses and qualifies sentiment to allow immediate action.
BEFORE / AFTER
What changes with Swiftask
Traditional management
A customer completes an order. An employee waits 24h, writes an email, sends it. The customer never opens it. The employee spends 3 hours compiling responses into a spreadsheet.
Swiftask + AvoSMS approach
Upon delivery, the AI agent automatically sends an SMS via AvoSMS. The customer replies. The AI analyzes sentiment, categorizes the feedback, and alerts support if dissatisfied.
Deploy your surveys in 4 steps
1
STEP 1 : Agent configuration
Define survey scenarios in Swiftask without writing a single line of code.
2
STEP 2 : AvoSMS connection
Integrate your AvoSMS credentials to enable the agent to send messages.
3
STEP 3 : Trigger definition
Configure automatic sending after a specific action (purchase, ticket resolved).
4
STEP 4 : Intelligent processing
The AI analyzes incoming responses and centralizes them in your dashboard.
AI analysis features
The AI detects intent, sentiment (positive/negative), and extracts keywords from SMS responses.
- Target connector: The agent performs the right actions in avosms based on event context.
- Automated actions: Send personalized SMS, track responses, automatic alerts for low ratings, consolidated satisfaction reporting.
- Native governance: All interactions are logged for complete relationship tracking.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-avosms@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Operational benefits
Increased reactivity
Identify unhappy customers in real-time and reach out before they churn.
High engagement rates
SMS guarantees maximum visibility with your customers.
Productivity gains
Delegate data analysis to AI to free up your team's time.
Data-driven decision making
Make decisions based on concrete and qualified customer insights.
Seamless integration
Connect your business tools to AvoSMS via Swiftask without technical complexity.
Security and compliance
Swiftask applies enterprise-grade security standards for your avosms automations.
- AvoSMS security: Encrypted connection compliant with industry standards.
- Access control: Granular permission management in Swiftask.
- Full traceability: Every send and response is logged for audit purposes.
- GDPR compliance: Integrated contact preference management.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Measurable performance
| Metric | Before | After |
|---|---|---|
| Processing time | Several days | Real-time |
| Response rate | 5-10% (email) | 30-50% (SMS) |
| Workload | Manual | Automated |
| Deployment | Weeks | Hours |
Take action with avosms
Boost response rates and turn customer feedback into actionable insights.