Tarification

Drive live call performance with Swiftask and Autocalls

Swiftask instantly analyzes data streams from your Autocalls. Get critical insights to adjust your strategies in real-time.

Resultat:

Stop just collecting data. Turn every call into an immediate optimization opportunity for your teams.

The lack of visibility into your call performance

Most companies wait until the end of the week or month to analyze their call metrics. This time lag prevents quick corrections, letting sales opportunities or customer service issues go unresolved for too long.

Les principaux impacts négatifs :

Delayed reaction to issues: Negative trends are only detected after they have significantly impacted your results, making corrective actions costly.
Untapped data: Your calling tools generate massive volumes of data that often go ignored due to lack of real-time automated processing.
Intuition-based decisions: Without real-time insights, managers navigate blindly instead of relying on factual evidence to lead their teams.

Swiftask connects to Autocalls to analyze your call data continuously. The AI extracts key KPIs and alerts you instantly to any deviation or opportunity.

AVANT / APRÈS

Ce qui change avec Swiftask

Without Swiftask

Managers manually extract reports from Autocalls. By the time the data is processed, the anomalies are already old. Teams continue operating with inefficient methods for days.

With Swiftask + Autocalls

Swiftask monitors Autocalls streams. If a KPI drops, an alert is generated instantly. Managers intervene immediately, adjusting the script or coaching in real-time.

Set up your analytics in 4 steps

ÉTAPE 1 : Connect Autocalls to Swiftask

Configure the secure API connection between Autocalls and your Swiftask workspace to enable data flow.

ÉTAPE 2 : Define your performance KPIs

Select the indicators to monitor: conversion rate, average duration, customer satisfaction, or abandonment rate.

ÉTAPE 3 : Configure intelligent alerts

Set performance thresholds. Swiftask notifies you automatically as soon as an anomaly is detected.

ÉTAPE 4 : Visualize and act

View your dynamic dashboards in Swiftask and make data-driven decisions.

Key analytics features

Swiftask's AI segments data by campaign, agent, time of day, and call type.

Connecteur cible : L'agent exécute les bonnes actions dans autocalls selon le contexte de l'événement.
Actions automatisées : Real-time KPI tracking. Automated alerts via Slack or Email. Comparative performance analysis of agents. Automated identification of best practices.
Gouvernance native : All analyses are centralized in an intuitive interface for quick performance review.

Chaque action est contextualisée et exécutée automatiquement au bon moment.

Chaque agent Swiftask utilise une identité dédiée (ex. agent-autocalls@swiftask.ai ). Vous gardez une visibilité complète sur chaque action et chaque message envoyé.

À retenir : L'agent automatise les décisions répétitives et laisse à vos équipes les actions à forte valeur.

Benefits for your operations

1. Increased reactivity

Immediate correction of call strategies thanks to real-time alerts.

2. Improved ROI

Optimization of call campaigns based on evidence, reducing resource waste.

3. Personalized coaching

Precise data on each agent for targeted and effective support.

4. Operational time saving

Total automation of data collection and analysis.

5. Total visibility

Centralized dashboards for a clear understanding of overall activity.

Security and compliance

Swiftask applique des standards de sécurité enterprise pour vos automatisations autocalls.

Data encryption: All data transit between Autocalls and Swiftask is encrypted.
GDPR compliance: Data processing complies with European data protection standards.
Restricted access: Strict user access control within your Swiftask instance.
Data integrity: Data is processed securely without being shared with third parties.

Pour aller plus loin sur la conformité, consultez la page gouvernance Swiftask et ses détails d'architecture de sécurité.

RÉSULTATS

Measurable impact on your performance

Métrique	Avant	Après
Anomaly detection time	Several days	Instant
Time spent on reporting	Several hours per week	0 (automated)
Decision accuracy	Based on obsolete data	Based on real-time
Managerial reactivity	Reactive (after the fact)	Proactive (ongoing)

Passez à l'action avec autocalls

Stop just collecting data. Turn every call into an immediate optimization opportunity for your teams.

Réengagez vos prospects automatiquement grâce à la puissance d'Autocalls et de l'IA

Cas d'usage suivant.