Boost your response rates with automated WhatsApp satisfaction surveys
Swiftask connects your AI agents to WhatsApp via UltraMsg. Send your questionnaires at the perfect moment and analyze responses instantly.
Result:
Improve customer insights and react faster thanks to structured and automated feedback.
AI Agents
ultramsg
Connector ultramsg · Secure OAuth 2.0
Email satisfaction surveys are ignored by your customers
Email open rates are plummeting. Your customers are on WhatsApp, but your feedback processes are stuck on obsolete channels. The result: low response rates, biased data, and a missed opportunity to truly understand the user experience.
Main negative impacts:
Anemic response rates
Email has become a cluttered channel. Your satisfaction questionnaires get buried and are rarely completed.
Fragmented feedback data
Collecting responses manually across different channels prevents coherent analysis and quick action.
Disconnected customer experience
Sending an email 3 days after an interaction fails to capture the emotion of the moment. Feedback loses its relevance.
Swiftask automates the sending of satisfaction surveys directly on WhatsApp via UltraMsg. You engage your customers on their preferred channel, at the precise moment of interaction.
BEFORE / AFTER
What changes with Swiftask
Before automation
Customer support closes a ticket. An automatic email is sent 24 hours later. The customer never opens it or deletes it by reflex. The team has no feedback on the actual quality of service provided.
With Swiftask + UltraMsg
Upon ticket closure, an AI agent sends a personalized WhatsApp message via UltraMsg. The customer responds with a rating or comment in seconds. Feedback is instantly analyzed and logged.
Deploy your WhatsApp surveys in 4 steps
1
STEP 1 : Configure the AI agent
Set up the agent in Swiftask that manages your questionnaire logic and response analysis.
2
STEP 2 : Connect to UltraMsg
Integrate UltraMsg as a communication channel to enable Swiftask to send secure WhatsApp messages.
3
STEP 3 : Define triggers
Configure the trigger: support closure, order delivery, or completion of a process defined in your CRM.
4
STEP 4 : Analyze and track
Activate the workflow. Responses are centralized in Swiftask for automatic analysis and reporting.
Key WhatsApp agent features
The AI agent analyzes the sentiment of text responses, categorizes mentioned issues, and automatically updates your CRM.
- Target connector: The agent performs the right actions in ultramsg based on event context.
- Automated actions: Send interactive messages, manage natural language responses, automated follow-ups if no response, synthesize feedback, immediate alert for low scores.
- Native governance: GDPR compliance is ensured by centralized consent management in Swiftask.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-ultramsg@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Operational benefits of WhatsApp feedback
Superior customer engagement
WhatsApp offers much higher open and response rates than email.
Real-time feedback
Get customer sentiment immediately after the interaction, while the experience is still fresh.
Reduced customer effort
Responding to a question with a simple number or emoji on WhatsApp is simple and seamless.
Intelligent centralization
Swiftask transforms disparate WhatsApp messages into structured and actionable data.
Increased reactivity
Identify unsatisfied customers instantly for priority handling.
Security and data compliance
Swiftask applies enterprise-grade security standards for your ultramsg automations.
- Secure WhatsApp API: Using UltraMsg ensures a stable connection compliant with WhatsApp API standards.
- Data protection: Swiftask processes feedback in a secure environment, respecting your privacy policies.
- Consent management: Automate opt-in to ensure you only solicit customers who have provided their consent.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Impact on your performance indicators
| Metric | Before | After |
|---|---|---|
| Response rate | 5% - 10% (email) | 40% - 60% (WhatsApp) |
| Collection time | Several days | A few minutes |
| Feedback processing | Manual (spreadsheet) | Automated (AI) |
Take action with ultramsg
Improve customer insights and react faster thanks to structured and automated feedback.