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Deliver 24/7 WhatsApp support with AI and UltraMsg

Swiftask connects to WhatsApp via UltraMsg to provide instant answers to your customers, even when your team is offline.

Result:

Turn idle hours into opportunities for conversion and customer satisfaction.

The risks of being unresponsive after-hours

Customers choose WhatsApp for its speed. When they message you after business hours, silence can hurt your brand and drive prospects to competitors.

Main negative impacts:

  • Lost sales opportunities: A prospect asking a question in the evening expects an answer. If they get none, they move to the next provider.
  • Poor customer experience: A lack of immediate response is perceived as a lack of professionalism and customer care.
  • Backlog at the start of the day: When you return, your team is overwhelmed by the pile of requests that accumulated overnight.

With the Swiftask and UltraMsg integration, an AI agent takes over automatically. It qualifies requests, answers common questions, and prepares dossiers for your team.

BEFORE / AFTER

What changes with Swiftask

Manual WhatsApp support

The customer messages at 9 PM. They receive a generic auto-reply with no added value. They must wait until 9 AM the next day for a human response, if they haven't canceled their request by then.

AI support with Swiftask

The customer messages at 9 PM. The Swiftask AI agent analyzes the request, provides precise answers, helps with booking or order tracking, and notifies the team if human action is required.

Deploy your after-hours agent in 4 phases

STEP 1 : Configure your AI agent

Set up your agent in Swiftask with your knowledge bases and service guidelines.

STEP 2 : Connect via UltraMsg

Activate the UltraMsg connector to allow Swiftask to send and receive messages on your WhatsApp number.

STEP 3 : Define schedule rules

Set the specific hours during which the agent takes over automatically.

STEP 4 : Activate autonomous mode

Launch your agent and monitor interactions from the centralized dashboard.

AI agent capabilities on WhatsApp

The agent analyzes intent, sentiment, and urgency of every incoming message in real-time.

  • Target connector: The agent performs the right actions in ultramsg based on event context.
  • Automated actions: Instant FAQ responses, lead qualification, appointment scheduling, order information collection, and intelligent escalation to a human for urgent matters.
  • Native governance: Every conversation is archived and analyzable to continuously improve your responses.

Each action is contextualized and executed automatically at the right time.

Each Swiftask agent uses a dedicated identity (e.g. agent-ultramsg@swiftask.ai ). You keep full visibility on every action and every sent message.

Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.

Strategic advantages for your business

1. Constant availability

Your customers receive consistent attention, reinforcing your modern brand image.

2. Reduced churn

By responding immediately, you reduce frustration and increase customer loyalty.

3. Increased productivity

Your team starts the day with requests already qualified and sorted.

4. Scalability without hiring

Handle an unlimited volume of simultaneous messages without increasing support costs.

5. Data governance

Centralize your WhatsApp interaction history within your Swiftask ecosystem.

Security and reliability of the integration

Swiftask applies enterprise-grade security standards for your ultramsg automations.

  • Data encryption: The integration follows security standards to protect your customers' data.
  • Full control: You maintain control over the agent's guidelines and tone of voice.
  • GDPR compliance: Secure management of personal data in compliance with current regulations.
  • Robust architecture: A solution designed for high availability and seamless integration.

To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.

RESULTS

Impact on your operational performance

MetricBeforeAfter
Response time12-14 hoursUnder 5 seconds
Satisfaction rateModerateSignificantly higher
Qualification qualityManual and slowAutomatic and precise
Cost per ticketHighOptimized

Take action with ultramsg

Turn idle hours into opportunities for conversion and customer satisfaction.

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