Automate your Syncro maintenance task management
Swiftask connects your AI agents to Syncro MSP. Turn system alerts into actionable tickets automatically for your technicians.
Result:
Reduce ticket processing time and eliminate manual data entry in your MSP platform.
AI Agents
syncro
Connector syncro · Secure OAuth 2.0
The burden of manual maintenance tickets
MSP teams spend valuable time sorting alerts and manually creating tickets in Syncro. This repetitive process slows down incident resolution and exhausts your technicians.
Main negative impacts:
Inefficient alert sorting
Your technicians spend hours filtering non-relevant alerts instead of resolving critical issues.
Time-consuming ticket creation
Manual ticket entry in Syncro leads to data entry errors and delays in starting interventions.
Lack of prioritization
Without intelligent automation, urgent tickets are mixed with routine tasks, impacting your SLAs.
Swiftask deploys AI agents that analyze your alerts in real time and automatically create structured tickets in Syncro, ready for processing.
BEFORE / AFTER
What changes with Swiftask
Traditional ticket management
A system alert arrives. A technician must analyze it, open Syncro, create the ticket, copy details, and assign it manually. This process takes minutes per incident.
Intelligent management with Swiftask
The Swiftask agent receives the alert, qualifies the issue, creates the ticket in Syncro with all necessary info, and notifies the right technician instantly.
Deploy your Syncro automation in 4 steps
1
STEP 1 : Initialize your AI agent
Configure your agent in Swiftask to monitor your specific Syncro alert streams.
2
STEP 2 : Connect to Syncro MSP
Integrate Swiftask with your Syncro instance via API to enable automatic ticket creation and updates.
3
STEP 3 : Define routing rules
Establish priority and assignment criteria based on alert nature and technician skills.
4
STEP 4 : Monitor and adjust
Track automation performance from your Swiftask dashboard and refine rules continuously.
Automation capabilities for Syncro
The agent analyzes alert type, criticality, affected equipment, and past maintenance history.
- Target connector: The agent performs the right actions in syncro based on event context.
- Automated actions: Automatic ticket creation, status updates, adding technical comments, assigning to the right technicians, and auto-closing after verification.
- Native governance: Every action is logged to ensure total traceability of maintenance interventions.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-syncro@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Operational benefits for your MSP
Optimize technician time
Your technicians focus on resolution, not administrative data entry.
Reduce errors
Tickets are created with standardized data, avoiding omissions or entry errors.
Faster SLA response
The speed of ticket creation drastically reduces the initial response time.
Standardized interventions
Every issue type receives a structured ticket, facilitating teamwork.
Increased scalability
Handle more clients without increasing your administrative burden thanks to AI.
Security and compliance
Swiftask applies enterprise-grade security standards for your syncro automations.
- Secure Syncro API: Usage of official API access with granular permission management.
- Data encryption: All communication between Swiftask and Syncro is encrypted.
- Full audit logs: Complete history of tickets created by the agent available for your compliance reports.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Measured productivity gains
| Metric | Before | After |
|---|---|---|
| Ticket creation time | 5 minutes | 0 seconds |
| Ticket accuracy | Variable | 100% standardized |
| Response time | 30 minutes+ | Under 2 minutes |
Take action with syncro
Reduce ticket processing time and eliminate manual data entry in your MSP platform.