Moderate your support tickets instantly with SpamCheck.ai
Swiftask connects SpamCheck.ai to your ticketing tool. Identify and block spam in real-time so your agents can focus on your real customers.
Result:
Boost productivity and reduce operational noise by automating the sorting of your incoming requests.
AI Agents
spamcheck.ai
Connector spamcheck.ai · Secure OAuth 2.0
Spam is overwhelming your customer support team
Every day, your support receives dozens of unsolicited messages, phishing attempts, or advertisements. These tickets pollute your queues, delay responses to legitimate customers, and create unnecessary fatigue for your teams.
Main negative impacts:
Slower response times
Your agents waste precious time manually sorting through tickets, delaying the handling of real issues.
Decreased team morale
Dealing with junk or malicious messages is demoralizing and distracts staff from higher-value tasks.
Increased security risks
Constant vigilance is required to avoid clicking on malicious links hidden in fraudulent support tickets.
Swiftask automates moderation by integrating SpamCheck.ai. Each incoming ticket is analyzed instantly. Suspicious messages are automatically classified, archived, or notified according to your business rules.
BEFORE / AFTER
What changes with Swiftask
Before automation
A support agent opens their interface. They have to manually go through a list of mixed tickets. They identify spam, delete them one by one, and waste 20% of their day on low-value cleaning tasks.
With Swiftask + SpamCheck.ai
The ticket arrives. SpamCheck.ai analyzes it in milliseconds. If identified as spam, it is automatically moved to a 'Moderation' queue or deleted. The agent only handles qualified tickets.
Moderation setup in 4 steps
1
STEP 1 : Configure your Swiftask agent
Create your moderation agent in Swiftask and define sensitivity thresholds for content detection.
2
STEP 2 : Connect SpamCheck.ai
Connect your SpamCheck.ai API key to Swiftask to enable automatic content analysis for incoming tickets.
3
STEP 3 : Define routing rules
Set up actions to take: mark as spam, assign to a specific folder, or delete permanently.
4
STEP 4 : Activate the workflow
Turn on the workflow. Swiftask now handles every ticket in real-time without human intervention.
Advanced moderation features
Syntactic analysis, sender domain verification, malicious link detection, and message trust scoring.
- Target connector: The agent performs the right actions in spamcheck.ai based on event context.
- Automated actions: Automatic archiving, administrator notification for suspicious cases, automatic ticket tagging, and multi-language filtering.
- Native governance: All AI decisions are logged in Swiftask to allow for later verification if needed.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-spamcheck.ai@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Why automate your moderation?
Operational efficiency
Your agents only handle legitimate tickets, increasing their resolution capacity.
Enhanced security
Phishing links are neutralized before they ever reach your employees.
Improved customer experience
Faster response times for your customers thanks to the elimination of noise.
Data governance
Keep a complete record of all moderated tickets for your internal reporting.
Simple implementation
No code required. Connect and automate in just a few clicks.
Security and compliance
Swiftask applies enterprise-grade security standards for your spamcheck.ai automations.
- Secure processing: Data is processed via encrypted connections between Swiftask and SpamCheck.ai.
- GDPR compliance: The automation adheres to privacy standards for handling customer data.
- Full audit trail: Every moderation action is recorded with a timestamp and the reason for the decision.
- Full control: You maintain control over filtering rules and can adjust them at any time.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Measurable impact on your support
| Metric | Before | After |
|---|---|---|
| Manual sorting time | Several hours per week | 0 hours |
| Spam volume in queue | 15-20% of traffic | Less than 1% |
| Customer response time | Variable | Reduced by 30% |
| Security risk | High (human-dependent) | Minimal (automated) |
Take action with spamcheck.ai
Boost productivity and reduce operational noise by automating the sorting of your incoming requests.