Swiftask analyzes your tickets in real time to prevent SLA breaches. Get alerted before it's too late and automate escalations.
Result:
Ensure compliance with your service commitments while freeing your technical teams from manual tracking.
Manual SLA tracking is a major operational risk
In complex IT environments, manually monitoring every ticket to ensure SLA compliance is impossible. Critical incidents slip through the cracks, priorities are mismanaged, and customer satisfaction declines.
Main negative impacts:
Swiftask connects to SolarWinds Service Desk to supervise your SLAs 24/7. Our AI agent detects potential breaches and acts instantly based on your defined rules.
BEFORE / AFTER
What changes with Swiftask
Without Swiftask
A critical ticket remains stuck in a queue. No technician is informed of the impending SLA deadline. The time limit is exceeded, the client is dissatisfied, and manual escalation comes too late.
With Swiftask + SolarWinds
The AI agent detects a critical threshold approach. It automatically notifies the manager, reassigns the ticket to an available expert, and updates the status in SolarWinds. The SLA is met without human intervention.
4 steps to automate your SLAs
STEP 1 : Set up your agent in Swiftask
Define criticality thresholds and SLA management rules specific to your organization.
STEP 2 : Connect SolarWinds Service Desk
Use our secure connectors to allow the AI to access your ticket data.
STEP 3 : Define escalation actions
Configure alerts, reassignments, or priority updates triggered by the agent.
STEP 4 : Launch automation
The agent now supervises your tickets in real time and applies your rules automatically.
Key AI supervision features
The AI continuously analyzes priority, elapsed time, and ticket complexity to anticipate any risk.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-solarwinds-service-desk@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Benefits for your IT department
1. Guaranteed SLA compliance
Anticipate breaches before they impact your performance indicators.
2. Increased productivity
Your technicians focus on resolution, not on monitoring deadlines.
3. Instant reactivity
Critical issues are escalated instantly to the right people.
4. Standardization
Apply your SLA management policies uniformly across all tickets.
5. Full visibility
A centralized dashboard to track the effectiveness of your automations.
Security and compliance
Swiftask applies enterprise-grade security standards for your solarwinds service desk automations.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Measurable impact on your operations
| Metric | Before | After |
|---|---|---|
| SLA compliance | 85% (variable) | 98%+ |
| Average response time | High | Reduced by 40% |
| Administrative tasks | Intense | Automated |
Take action with solarwinds service desk
Ensure compliance with your service commitments while freeing your technical teams from manual tracking.