Generate your SolarWinds Service Desk reports automatically with AI
Swiftask extracts your ITSM data from SolarWinds Service Desk to produce precise, actionable reports without any manual effort.
Result:
Save hours every week on report preparation and gain instant access to strategic insights.
AI Agents
solarwinds service desk
Connector solarwinds service desk · Secure OAuth 2.0
Manual ITSM data extraction slows down your analysis
Exporting tickets, consolidating metrics, and formatting reports in SolarWinds Service Desk is a time-consuming task. Your IT teams spend more time preparing spreadsheets than analyzing real performance trends.
Main negative impacts:
Operational time loss
Manual data compilation prevents your analysts from focusing on continuous service improvement.
Outdated data
Preparation time makes reports obsolete upon publication, hindering agile decision-making.
Lack of analytical depth
Static reports do not allow for proactive identification of recurring incident root causes.
Swiftask automates the extraction and synthesis of your SolarWinds Service Desk data. Our AI agents analyze your tickets in real-time to produce comprehensive, custom reports.
BEFORE / AFTER
What changes with Swiftask
Laborious manual extraction
An IT manager manually exports tickets, cleans data on Excel, creates charts, and emails the report every Monday morning.
Automated data pipeline
Your Swiftask AI agent queries SolarWinds Service Desk, synthesizes key performance indicators (KPIs), and generates a ready-to-use report sent to stakeholders.
Generate your ITSM reports in 4 key steps
1
STEP 1 : Initialize the analysis agent
Define the data scope to monitor in SolarWinds Service Desk within the Swiftask interface.
2
STEP 2 : Connect your SolarWinds instance
Establish a secure link with your SolarWinds Service Desk instance to enable automatic ticket and log extraction.
3
STEP 3 : Define your report templates
Configure the formats and KPIs you want to see in your reports (e.g., mean resolution time, satisfaction rate).
4
STEP 4 : Automate distribution
Schedule the delivery of your reports via email, Slack, or Teams so every team member stays informed.
Advanced data analysis capabilities
The AI agent processes the volume, velocity, and variety of data from SolarWinds to detect anomalies or optimization opportunities.
- Target connector: The agent performs the right actions in solarwinds service desk based on event context.
- Automated actions: Automated data export, multi-source aggregation, executive summary generation, ticket trend detection, custom formatting based on business needs.
- Native governance: All generated reports are archived in Swiftask to ensure complete traceability of your performance evolution.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-solarwinds-service-desk@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Strategic reporting advantages
Massive productivity gains
Eliminate manual reporting tasks to free up time for high-value projects.
Real-time reporting
Make decisions based on fresh data rather than outdated history.
Indicator accuracy
Eliminate human errors related to handling complex Excel files.
Format standardization
Ensure reporting consistency across all your IT departments.
Focus on improvement
AI helps you identify bottlenecks in your service management processes.
ITSM data security
Swiftask applies enterprise-grade security standards for your solarwinds service desk automations.
- Secure API connection: The integration adheres to SolarWinds security standards, ensuring ticket confidentiality.
- Granular access management: Control precisely which data the agent can extract from SolarWinds Service Desk.
- Data encryption: All data processed by Swiftask is encrypted at rest and in transit.
- Compliance guaranteed: Every report generation is logged, facilitating your internal compliance audits.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Impact on your IT performance
| Metric | Before | After |
|---|---|---|
| Report creation time | 4 hours per week | 0 minutes (automated) |
| Data reliability | Manual error risk | AI-guaranteed integrity |
| Reporting frequency | Weekly | On-demand or real-time |
| Operational cost | High (human time) | Optimized (automation) |
Take action with solarwinds service desk
Save hours every week on report preparation and gain instant access to strategic insights.