Automate order tracking with Sendbird AI chatbot
Swiftask connects your logistics data to Sendbird AI chatbot. Your customers get order status updates instantly, 24/7.
Result:
Reduce support ticket volume and improve the customer shopping experience.
AI Agents
sendbird ai chabot
Connector sendbird ai chabot · Secure OAuth 2.0
Manual order tracking is overwhelming your support
Order tracking inquiries often account for over 50% of support ticket volume. Your agents waste precious time searching through logistics systems to answer repetitive questions.
Main negative impacts:
Support team overload
Agents are buried in low-value tasks, neglecting complex customer issues.
Degraded customer experience
Waiting for a simple order status update creates unnecessary customer frustration.
High operational costs
Each manually handled ticket increases your support cost per interaction.
Swiftask allows your Sendbird AI chatbot to query your logistics tools in real-time. The bot answers customers automatically, with precision, without human intervention.
BEFORE / AFTER
What changes with Swiftask
Without Swiftask
The customer sends an email or chat message asking for order status. The agent must check the CRM and logistics tool, then write a reply. The customer waits for hours.
With Swiftask + Sendbird
The customer asks 'Where is my order?' in the Sendbird chat. The AI chatbot instantly queries Swiftask, which retrieves logistics data and replies in real-time.
Deploy automated tracking in 4 steps
1
STEP 1 : Connect your data sources
Integrate your logistics tools or databases with Swiftask via API or webhooks.
2
STEP 2 : Configure the Sendbird AI agent
Set your chatbot's instructions in Swiftask to handle tracking requests.
3
STEP 3 : Map order data
Configure search parameters (e.g., order ID) to allow the AI to extract the right information.
4
STEP 4 : Launch automation
Activate the workflow so the chatbot answers customers autonomously.
Advanced automation capabilities
The AI analyzes the order number and conversation context to extract relevant data from your logistics system.
- Target connector: The agent performs the right actions in sendbird ai chabot based on event context.
- Automated actions: Automatic delivery status retrieval. Estimated arrival date. Proactive delay notifications. Escalation to human support if needed.
- Native governance: All interactions are logged for optimal quality monitoring.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-sendbird-ai-chabot@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Business benefits
Massive ticket reduction
Automate repetitive questions to free up your agents.
24/7 instant response
Provide immediate assistance, even outside business hours.
Higher customer satisfaction
Transparency on order status builds lasting trust.
Operational scalability
Handle order spikes without increasing support headcount.
Unified data
Connect your business tools without heavy development.
Security and privacy
Swiftask applies enterprise-grade security standards for your sendbird ai chabot automations.
- Data encryption: Your logistics data is processed securely at all times.
- Access control: Precisely manage access rights to your sensitive data.
- GDPR compliance: All interactions adhere to strict data protection standards.
- Audit logs: Track all chatbot interactions to improve your processes.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Key performance indicators
| Metric | Before | After |
|---|---|---|
| Ticket volume | High (manual) | -60% (automated) |
| Response time | Several hours | Under 2 seconds |
| Support availability | Business hours | 24/7 |
| Cost per ticket | Standard | Drastically reduced |
Take action with sendbird ai chabot
Reduce support ticket volume and improve the customer shopping experience.