Automate your Orbit FAQ responses with AI
Swiftask syncs your AI agents with Orbit. Your users get immediate answers based on your knowledge base, without involving your team.
Result:
Decongest your customer support and improve user satisfaction with instant, reliable answers.
AI Agents
orbit
Connector orbit · Secure OAuth 2.0
The hidden cost of manual FAQ management
Answering the same recurring questions in Orbit is a productivity killer. Your experts waste valuable time drafting answers that are already documented, while users wait hours for simple information.
Main negative impacts:
Customer support overload
Teams are overwhelmed by repetitive queries, preventing them from handling complex, high-value issues.
Frustrating response times
Human-based waiting times create bottlenecks that harm user experience and service adoption.
Inconsistent information
Without automation, answers can vary between staff members, causing confusion about procedures or products.
Swiftask turns your Orbit content into an intelligent response engine. The AI agent pulls from your knowledge base to provide instant, accurate, and contextual answers.
BEFORE / AFTER
What changes with Swiftask
The traditional workflow
A user asks a question on Orbit. A support agent receives the notification, searches for the answer in the documentation, drafts a message, and sends it back. If the agent is busy or offline, the user waits.
The Swiftask approach
As soon as a question is asked in Orbit, the Swiftask agent analyzes the query, queries the knowledge base, and posts a relevant answer instantly. Support is available 24/7.
Deploy your FAQ agent in 4 steps
1
STEP 1 : Connect your Orbit sources
Sync your Orbit workspace with Swiftask so the agent can index your existing FAQ articles and guides.
2
STEP 2 : Configure agent behavior
Define the tone, response rules, and triggers for when the agent should hand off to a human.
3
STEP 3 : Test response accuracy
Use the Swiftask sandbox to validate that the agent answers standard questions correctly before going live.
4
STEP 4 : Enable automatic mode
Launch the agent on your Orbit channels. It immediately begins processing incoming questions.
Intelligent capabilities for your FAQs
The agent analyzes user intent, channel context, and the relevance of Orbit articles to build a natural response.
- Target connector: The agent performs the right actions in orbit based on event context.
- Automated actions: Real-time automated responses, related article suggestions, handoff to human when needed, automatic update of answers based on changes in Orbit.
- Native governance: All interactions are archived in Swiftask, allowing you to analyze the most frequently asked questions.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-orbit@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Why choose Swiftask for Orbit
24/7 availability
Your users get answers at any time, without depending on office hours.
Support scalability
Handle spikes in demand without hiring new support agents.
Guaranteed accuracy
The AI uses only your Orbit documents to answer, avoiding hallucinations.
Continuous improvement
Identify gaps in your documentation based on unanswered questions handled by the agent.
Seamless integration
No-code configuration that adapts to your existing Orbit architecture.
Data security and privacy
Swiftask applies enterprise-grade security standards for your orbit automations.
- Data isolation: Your Orbit documents are used only for your instance; no data is shared between clients.
- Granular control: You decide which Orbit spaces are accessible by the AI agent.
- GDPR compliance: All processing meets the highest security standards in the market.
- Audit logs: Track access and generated responses precisely for total transparency.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Impact on your operational efficiency
| Metric | Before | After |
|---|---|---|
| Resolution time | Several hours | Instant |
| Manual ticket volume | High | Reduced by up to 80% |
| User satisfaction | Variable | Optimized by responsiveness |
| Cost per ticket | Full human cost | Marginal cost near zero |
Take action with orbit
Decongest your customer support and improve user satisfaction with instant, reliable answers.