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Boost survey response rates with MojoTxt and AI

Swiftask connects your AI agents to MojoTxt. Send satisfaction surveys via SMS at the perfect moment and analyze results automatically.

Result:

Get precise customer data without manual effort. Turn every piece of feedback into concrete action.

Traditional email surveys are being ignored

Email open rates are falling, and your satisfaction surveys often end up in spam folders. Customers don't respond, your data is biased, and you miss out on crucial insights to improve your service.

Main negative impacts:

  • Low conversion rates: Email surveys require too much effort. Customers have to open, click, and load a page, which drastically limits participation.
  • Feedback disconnected from the moment: Sending a survey days after an interaction reduces the relevance of the responses. Customer memory fades quickly.
  • Tedious manual processing: Manually analyzing hundreds of responses scattered across files is a huge waste of time for your teams.

With Swiftask and MojoTxt, trigger personalized SMS surveys immediately after an interaction. The AI analyzes received responses and qualifies customer sentiment in real-time.

BEFORE / AFTER

What changes with Swiftask

The traditional process

An interaction ends. Support waits 48 hours to send a satisfaction email. The customer ignores it. Data remains siloed in an email tool with no proactive analysis.

The Swiftask + MojoTxt approach

The interaction ends. Swiftask instantly triggers an SMS via MojoTxt. The customer replies in one click. The AI analyzes the feedback, updates the CRM, and alerts teams for low scores.

Deploy your SMS surveys in 4 steps

STEP 1 : Define logic in Swiftask

Configure your AI agent to identify key interaction moments that require feedback.

STEP 2 : Configure the MojoTxt channel

Integrate your MojoTxt account to enable automated SMS sending from Swiftask.

STEP 3 : Personalize your messages

Draft short, engaging, and personalized SMS messages using dynamic customer data.

STEP 4 : Analyze and automate

The AI agent processes incoming replies, segments customers, and triggers follow-up actions if necessary.

Advanced features for your surveys

The AI agent analyzes not just the score given, but also the overall sentiment in free-text comments.

  • Target connector: The agent performs the right actions in mojotxt based on event context.
  • Automated actions: Webhook-triggered SMS sending. Dynamic placeholder support. NLP sentiment analysis. Automatic CRM profile updates.
  • Native governance: All exchanges are centralized for comprehensive customer satisfaction reporting.

Each action is contextualized and executed automatically at the right time.

Each Swiftask agent uses a dedicated identity (e.g. agent-mojotxt@swiftask.ai ). You keep full visibility on every action and every sent message.

Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.

Benefits of SMS automation

1. Immediate response

SMS messages are read in under 3 minutes on average, ensuring hot feedback.

2. Customer simplicity

Replying to an SMS takes seconds, significantly increasing your participation rate.

3. Intelligent processing

AI filters feedback and prioritizes critical cases for your support team.

4. Data centralization

Your satisfaction results are automatically consolidated within Swiftask.

5. No code required

Configure your entire workflow without any development skills.

Security and compliance

Swiftask applies enterprise-grade security standards for your mojotxt automations.

  • Secure number management: MojoTxt and Swiftask comply with privacy standards for personal data processing.
  • GDPR compliance: Automatic opt-out management to ensure respectful communication.
  • Data traceability: Every send and reply is timestamped and accessible in your history.
  • Environment isolation: Your customer data remains siloed within your Swiftask instance.

To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.

RESULTS

Performance of your feedback campaigns

MetricBeforeAfter
Average response rate5-10% (email)30-50% (SMS)
Time to receiveSeveral daysA few minutes
Processing timeManual (hours)Automated (instant)
Insight accuracyBased on clicksContextual NLP analysis

Take action with mojotxt

Get precise customer data without manual effort. Turn every piece of feedback into concrete action.

Streamline delivery tracking via SMS with your AI agents

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