Boost survey response rates with MojoTxt and AI
Swiftask connects your AI agents to MojoTxt. Send satisfaction surveys via SMS at the perfect moment and analyze results automatically.
Result:
Get precise customer data without manual effort. Turn every piece of feedback into concrete action.
AI Agents
mojotxt
Connector mojotxt · Secure OAuth 2.0
Traditional email surveys are being ignored
Email open rates are falling, and your satisfaction surveys often end up in spam folders. Customers don't respond, your data is biased, and you miss out on crucial insights to improve your service.
Main negative impacts:
Low conversion rates
Email surveys require too much effort. Customers have to open, click, and load a page, which drastically limits participation.
Feedback disconnected from the moment
Sending a survey days after an interaction reduces the relevance of the responses. Customer memory fades quickly.
Tedious manual processing
Manually analyzing hundreds of responses scattered across files is a huge waste of time for your teams.
With Swiftask and MojoTxt, trigger personalized SMS surveys immediately after an interaction. The AI analyzes received responses and qualifies customer sentiment in real-time.
BEFORE / AFTER
What changes with Swiftask
The traditional process
An interaction ends. Support waits 48 hours to send a satisfaction email. The customer ignores it. Data remains siloed in an email tool with no proactive analysis.
The Swiftask + MojoTxt approach
The interaction ends. Swiftask instantly triggers an SMS via MojoTxt. The customer replies in one click. The AI analyzes the feedback, updates the CRM, and alerts teams for low scores.
Deploy your SMS surveys in 4 steps
1
STEP 1 : Define logic in Swiftask
Configure your AI agent to identify key interaction moments that require feedback.
2
STEP 2 : Configure the MojoTxt channel
Integrate your MojoTxt account to enable automated SMS sending from Swiftask.
3
STEP 3 : Personalize your messages
Draft short, engaging, and personalized SMS messages using dynamic customer data.
4
STEP 4 : Analyze and automate
The AI agent processes incoming replies, segments customers, and triggers follow-up actions if necessary.
Advanced features for your surveys
The AI agent analyzes not just the score given, but also the overall sentiment in free-text comments.
- Target connector: The agent performs the right actions in mojotxt based on event context.
- Automated actions: Webhook-triggered SMS sending. Dynamic placeholder support. NLP sentiment analysis. Automatic CRM profile updates.
- Native governance: All exchanges are centralized for comprehensive customer satisfaction reporting.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-mojotxt@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Benefits of SMS automation
Immediate response
SMS messages are read in under 3 minutes on average, ensuring hot feedback.
Customer simplicity
Replying to an SMS takes seconds, significantly increasing your participation rate.
Intelligent processing
AI filters feedback and prioritizes critical cases for your support team.
Data centralization
Your satisfaction results are automatically consolidated within Swiftask.
No code required
Configure your entire workflow without any development skills.
Security and compliance
Swiftask applies enterprise-grade security standards for your mojotxt automations.
- Secure number management: MojoTxt and Swiftask comply with privacy standards for personal data processing.
- GDPR compliance: Automatic opt-out management to ensure respectful communication.
- Data traceability: Every send and reply is timestamped and accessible in your history.
- Environment isolation: Your customer data remains siloed within your Swiftask instance.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Performance of your feedback campaigns
| Metric | Before | After |
|---|---|---|
| Average response rate | 5-10% (email) | 30-50% (SMS) |
| Time to receive | Several days | A few minutes |
| Processing time | Manual (hours) | Automated (instant) |
| Insight accuracy | Based on clicks | Contextual NLP analysis |
Take action with mojotxt
Get precise customer data without manual effort. Turn every piece of feedback into concrete action.