Streamline delivery tracking via SMS with your AI agents
Swiftask connects your AI agents to MojoTxt. Automatically notify your customers about their delivery status via SMS, exactly when it matters.
Result:
Drastically reduce delivery-related support inquiries and boost customer trust.
AI Agents
mojotxt
Connector mojotxt · Secure OAuth 2.0
Manual delivery notifications are costly
Sending status updates manually is impossible at scale. Your customers expect immediate visibility on their orders. When they don't get information, they contact your support team, overloading them with simple questions.
Main negative impacts:
Support team overload
The lack of proactive visibility generates a high volume of 'Where is my order?' tickets, consuming valuable time.
Poor customer experience
Uncertainty about delivery dates creates unnecessary frustration and decreases brand loyalty.
Opaque logistics processes
Without automation, tracking data remains siloed in your ERP and never reaches the end customer.
Swiftask automates the data flow between your logistics system and MojoTxt. Your AI agent detects a status change and instantly sends a personalized SMS to your customer.
BEFORE / AFTER
What changes with Swiftask
The traditional process
A customer places an order. The package is shipped. The customer receives no updates. They eventually email support. An agent has to look up the tracking number and reply. It's slow, costly, and unsatisfying.
The Swiftask + MojoTxt approach
The package status changes to 'Shipped' in your system. The Swiftask agent detects the event, generates a clear SMS via MojoTxt, and sends it to the customer. They are informed in real-time with zero human intervention.
Deploy your SMS alerts in 4 steps
1
STEP 1 : Initialize your AI agent
Create a dedicated agent in Swiftask configured to monitor your logistics flows.
2
STEP 2 : Configure the MojoTxt gateway
Connect your MojoTxt account to Swiftask to enable transactional SMS sending.
3
STEP 3 : Define logistics triggers
Determine which status changes (e.g., 'Shipped', 'Out for delivery', 'Delivered') trigger the send.
4
STEP 4 : Validate and launch
Test the notification flow and enable the agent for full automation.
What your AI agent can do for tracking
The agent analyzes package data: tracking number, customer name, current location, and estimated delivery window.
- Target connector: The agent performs the right actions in mojotxt based on event context.
- Automated actions: Send personalized SMS, include dynamic tracking links, handle time zones, update statuses automatically, alert on delivery delays.
- Native governance: All SMS sends are centralized and logged in Swiftask for performance analysis.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-mojotxt@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Why choose this automation?
Increased customer satisfaction
Proactive information reduces anxiety related to waiting for a package.
Operational time savings
Eliminate manual responses to recurring tracking questions.
Superior engagement
SMS has a much higher open rate than email for critical notifications.
Data governance
Precisely control the content and frequency of sent messages.
Unlimited scalability
Handle thousands of notifications simultaneously without extra effort.
Data security and reliability
Swiftask applies enterprise-grade security standards for your mojotxt automations.
- Communication encryption: All data passing between Swiftask and MojoTxt is secured.
- Customer confidentiality: Your customer data is never shared with unauthorized third parties.
- GDPR compliance: Sends respect consent and opt-out rules.
- Continuous audit: Monitor send logs to ensure compliance and traceability.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Measurable impact on your logistics
| Metric | Before | After |
|---|---|---|
| Customer response time | Several hours (manual) | Instant (automated) |
| Support ticket volume | High (tracking questions) | Reduced by up to 60% |
| Cost per notification | Human hourly cost | Optimized SMS unit cost |
| Customer Satisfaction (CSAT) | Standard | Strong improvement |
Take action with mojotxt
Drastically reduce delivery-related support inquiries and boost customer trust.