Swiftask connects your internal documents to LiveChat. Your agents get precise, accurate answers extracted from your knowledge base in seconds.
Result:
Drastically reduce First Response Time (FRT) and enhance the quality of your customer support interactions.
Your agents waste valuable time searching for information
When facing a customer query on LiveChat, agents often have to dig through dozens of PDFs, wikis, or internal docs. This manual search slows down service, increases abandonment rates, and leads to inconsistent answers.
Main negative impacts:
Swiftask indexes your documents and makes them accessible directly within your LiveChat interface. AI analyzes the customer query and extracts the relevant information instantly for the agent.
BEFORE / AFTER
What changes with Swiftask
The traditional method
A customer asks a technical question. The agent pauses the conversation, opens a shared folder, searches for the right document, scans it for the answer, then returns to LiveChat to rephrase it.
The Swiftask + LiveChat approach
The customer asks the same question. The AI agent instantly analyzes the query, checks your knowledge base, and suggests a precise answer in real-time. The agent validates and sends.
Setting up intelligent search in 4 steps
STEP 1 : Connect your data sources
Upload your documents (PDF, Notion, Google Drive, FAQ) into Swiftask. They are securely indexed for semantic search.
STEP 2 : Integrate with LiveChat
Enable the LiveChat connector in Swiftask. The agent becomes an invisible assistant integrated into your workflow.
STEP 3 : Define search context
Configure your agent's rules to prioritize specific documents or business units during its searches.
STEP 4 : Launch automated assistance
Your agents immediately benefit from answer suggestions based on your most up-to-date documentation.
Advanced search capabilities
AI understands the intent behind customer questions, going beyond mere keywords to identify the most relevant document.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-livechat@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Why choose Swiftask for LiveChat
1. Immediate productivity gains
Agents handle more tickets in less time thanks to instant access to information.
2. Consistent service quality
Every answer is based on official documents, ensuring perfect consistency regardless of the agent.
3. Accelerated onboarding
New agents become operational much faster as they no longer need to memorize everything.
4. Support scalability
Handle higher request volumes without the need for massive recruitment.
5. Continuous improvement
Analyze queries without answers to identify gaps in your internal documentation.
Security and data privacy
Swiftask applies enterprise-grade security standards for your livechat automations.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Impact on key performance indicators
| Metric | Before | After |
|---|---|---|
| First Response Time (FRT) | Several minutes | A few seconds |
| First Contact Resolution (FCR) | Average | High |
| Customer Satisfaction (CSAT) | Variable | Optimized |
| Agent training time | Weeks | Days |
Take action with livechat
Drastically reduce First Response Time (FRT) and enhance the quality of your customer support interactions.