Analyze customer sentiment instantly with Lettria and Swiftask
Swiftask connects your customer data streams to Lettria. Identify emotions, intents, and trends behind every comment, automatically.
Result:
Turn thousands of verbatims into strategic decisions in just a few clicks.
AI Agents
lettria
Connector lettria · Secure OAuth 2.0
The challenge of manual sentiment analysis
Your teams receive hundreds of feedbacks, reviews, and support tickets daily. Manually extracting value from this unstructured data is impossible at scale.
Main negative impacts:
Ignored weak signals
Emerging trends or latent dissatisfaction go unnoticed within the mass of data.
Human interpretation bias
Manual analysis is subjective and varies between team members, preventing consistent insights.
Limited reactivity
The time required for manual processing prevents immediate corrective action for dissatisfied customers.
The Swiftask + Lettria integration automates sentiment analysis. Your data is processed by Lettria's NLP engine in real-time, allowing Swiftask to orchestrate alerts and reporting.
BEFORE / AFTER
What changes with Swiftask
Without Swiftask + Lettria
Customer reviews pile up in CSV files or unread tickets. Marketing and support teams handle feedback on a case-by-case basis, with no global vision or priority.
With Swiftask + Lettria
Each new comment is automatically analyzed by Lettria. Swiftask classifies the sentiment (positive/negative), extracts keywords, and instantly alerts the relevant teams.
Setting up your analysis pipeline
1
STEP 1 : Centralize your sources
Connect your collection tools (emails, CRM, reviews) to Swiftask via our connectors.
2
STEP 2 : Configure Lettria analysis
Enable the Lettria connector in Swiftask to process incoming streams via the NLP engine.
3
STEP 3 : Define action rules
Create Swiftask workflows based on sentiment scores (e.g., automatic escalation if negative).
4
STEP 4 : Visualize insights
Use the Swiftask dashboard to track sentiment trends over time.
Advanced semantic analysis capabilities
Emotion identification, intent detection (purchase, support, claim), and named entity extraction.
- Target connector: The agent performs the right actions in lettria based on event context.
- Automated actions: Automatic ticket classification, Slack/Teams alert triggering, updating customer profiles in your CRM.
- Native governance: Lettria's precision combined with Swiftask's orchestration ensures total scalability.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-lettria@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Key operational benefits
Unmatched NLP precision
Leverage Lettria's power to understand the nuances of natural language.
Smart prioritization
Focus your efforts on customers with strongly negative sentiment.
Productivity gains
Automate sorting and reporting, saving hours of manual labor.
Real-time actions
Instantly turn analysis into automated corrective action.
Effortless scalability
Manage 10 or 10,000 feedbacks with the same efficiency.
Feedback data security
Swiftask applies enterprise-grade security standards for your lettria automations.
- Secure processing: Swiftask and Lettria adhere to the strictest confidentiality standards.
- GDPR compliance: Data is processed in full respect of your users' privacy.
- Access isolation: Your analysis data remains private within your Swiftask instance.
- Robust infrastructure: Architecture designed to ensure the availability of your analysis streams.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Impact on your customer performance
| Metric | Before | After |
|---|---|---|
| Processing time | Several days | A few seconds |
| Dissatisfaction detection rate | Partial | 100% automated |
| Analysis precision | Subjective | Standardized (NLP) |
| Operational ROI | Resource-heavy | AI-optimized |
Take action with lettria
Turn thousands of verbatims into strategic decisions in just a few clicks.