Classify text flows automatically with Lettria's AI
Swiftask pairs your AI agents with Lettria's NLP power. Your documents, emails, and tickets are classified instantly based on your own categories.
Result:
Save valuable time on manual sorting and ensure perfect consistency in your structured data.
AI Agents
lettria
Connector lettria · Secure OAuth 2.0
Manual text flow management overwhelms your teams
The volume of incoming text data — customer emails, support tickets, reviews, internal documents — is exploding. Manual sorting is slow, prone to human error, and impossible to scale.
Main negative impacts:
Operational bottleneck
Time spent manually reading and categorizing every text slows down response times and overall efficiency.
Inconsistent classification
Sorting criteria vary from one team member to another. Your data becomes unusable for business analysis.
Missed critical information
Within the mass of unsorted texts, opportunities or urgent matters are often detected too late.
The Swiftask + Lettria integration automates classification. Your AI agents analyze each incoming text, categorize it based on your rules, and trigger the appropriate action.
BEFORE / AFTER
What changes with Swiftask
Traditional manual process
An email arrives. A human agent reads it, tries to understand its nature, chooses a category, and forwards it to the relevant department. If volume doubles, processing time explodes and errors become common.
Swiftask + Lettria automation
The email is received. The Swiftask agent sends the content to Lettria for precise classification. Depending on the category, the agent automatically routes the message to the right channel and notifies the manager.
Setting up your sorting workflow in 4 steps
1
STEP 1 : Define your categories
Configure your taxonomies in Lettria. Teach the AI to recognize the nuances of your specific business needs.
2
STEP 2 : Connect to Swiftask
Activate the Lettria connector in your Swiftask space. Link your incoming data sources to this skill.
3
STEP 3 : Create processing rules
Determine the agent's action after classification: ticket assignment, automated response, CRM update.
4
STEP 4 : Deploy and learn
Launch the automation. The agent processes data and refines itself using the performance logs accessible in Swiftask.
Advanced capabilities of your classifying agent
Lettria analyzes semantics, sentiment, and named entities for multidimensional classification.
- Target connector: The agent performs the right actions in lettria based on event context.
- Automated actions: Automatic email sorting, intelligent support ticket routing, key data extraction, document tagging for archiving, urgent matter detection.
- Native governance: Every classification decision is traceable and editable directly via the Swiftask dashboard.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-lettria@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Benefits of semantic automation
Execution speed
Processing happens in milliseconds, ensuring immediate responsiveness.
Consistent accuracy
The AI applies the same rigorous rules, removing human classification bias.
Unlimited scalability
Whether you process 10 or 10,000 texts per day, cost and processing time remain under control.
Structured data
Transform your unstructured text into actionable data for your BI tools.
Business focus
Free your teams from repetitive tasks to focus on high-value analysis.
Reliability and data compliance
Swiftask applies enterprise-grade security standards for your lettria automations.
- Secure integration: Encrypted flows between your sources, Lettria, and Swiftask.
- Model control: You maintain control over classification rules and processed data.
- Auditability: Each text and its associated classification are recorded for your compliance needs.
- Data isolation: Data partitioned by workspace to ensure total confidentiality.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Measurable operational performance
| Metric | Before | After |
|---|---|---|
| Classification delay | Minutes per document | Real-time |
| Error rate | Variable (human) | Less than 1% |
| Volume handled | Limited by headcount | Unlimited |
| ROI | High management costs | Drastic OPEX reduction |
Take action with lettria
Save valuable time on manual sorting and ensure perfect consistency in your structured data.