Pricing

Optimize your support with the HelpDesk AI connector

Revolutionize your ticket management by automating customer interactions with Swiftask. Our solution links your AI agent directly to HelpDesk for lightning-fast resolution. Reduce your human agents' workload while ensuring 24/7 customer support.

🔌 Triggers
How to access the agent

Incoming email

agent-slug@swiftask.ai

Webhook

Trigger via API

Swiftask chat

Conversational interface

Widget / Chatbot

Embedded on your website

Attached LLMs

Gemini

Claude

Mistral

OpenAI

AI Agents

Connector HelpDesk · Secure OAuth 2.0

⚡ Actions
What the agent can do

Automatic ticket responses

The AI analyzes incoming ticket content and generates relevant responses based on your knowledge base. 50% reduction in initial handling time.

Intelligent categorization

Automatic ticket classification by topic and urgency for optimal routing to the right teams. Seamless workflow organization.

Instant multilingual support

Translate and respond to customers in their native language without manual intervention. Market expansion.

Long thread summarization

Generate concise summaries for complex threads to assist human agents. Faster case handover.

Urgency detection

Identification of critical situations requiring immediate human escalation. Reduced satisfaction risks.

Data extraction

Automatically extract customer information from tickets to update your CRM. Always up-to-date data.

Sentiment analysis

Evaluate the tone of each ticket to adjust the AI agent's response style. Improved service quality.

SLA management

Proactive monitoring of pending tickets and automatic follow-ups if necessary. Strict SLA compliance.

3,000+ integrations available

Concrete results

500+

Companies using Swiftask

productivity increase

3000+

Integrations available

Seamless setup : Deploy your HelpDesk AI agent

Deploy AI across your organization in a few simple steps

Initialize your Swiftask AI agent

Configure your agent's parameters and define specific response guidelines tailored to your brand.

Enable the HelpDesk connector

Link your HelpDesk credentials via our secure interface to authorize ticket reading and writing.

Launch automation workflows

Set trigger rules so the AI automatically processes incoming requests.

Now is the right time to start

Ready to transform your support? Start your 7-day trial and see the difference.

Use cases : Automate your customer service

Leverage the full power of AI to handle complex support requests with precision and consistency.

Automatic ticket responses

The AI analyzes incoming ticket content and generates relevant responses based on your knowledge base. 50% reduction in initial handling time.

Intelligent categorization

Automatic ticket classification by topic and urgency for optimal routing to the right teams. Seamless workflow organization.

Instant multilingual support

Translate and respond to customers in their native language without manual intervention. Market expansion.

Long thread summarization

Generate concise summaries for complex threads to assist human agents. Faster case handover.

Urgency detection

Identification of critical situations requiring immediate human escalation. Reduced satisfaction risks.

Data extraction

Automatically extract customer information from tickets to update your CRM. Always up-to-date data.

Sentiment analysis

Evaluate the tone of each ticket to adjust the AI agent's response style. Improved service quality.

SLA management

Proactive monitoring of pending tickets and automatic follow-ups if necessary. Strict SLA compliance.

Frequently Asked Questions

Is my HelpDesk data secure?+

Absolutely. Swiftask uses industry-standard encryption protocols for all communications.

Can I maintain control over responses?+

Yes, you can configure a human-in-the-loop mode for approval before sending or define strict rules.

How does the AI handle errors?+

The AI is configured to flag high uncertainty and automatically escalate the ticket to a human.

Is the solution scalable?+

Swiftask is designed to handle thousands of tickets simultaneously, regardless of your support volume.

Is it difficult to integrate?+

No, integration is handled via an intuitive interface with zero code required.

What is the impact on costs?+

You optimize human resources by automating repetitive tasks, thereby increasing operational efficiency.

Ready to automate your HelpDesk connector?

Ready to transform your support? Start your 7-day trial and see the difference.

Swiftask Platform

Web

Accessible from all your browsers

Chrome

Desktop

Native app for Mac & Windows

Windows

macOS

Mobile

Native iOS & Android apps

Play Store

App Store

▶

AI Agents

▶

Your workflows

Automate

No-code automation

Incoming email -> Agent replies

Form -> CRM updated

Schedule

Plan recurring tasks 24/7

Daily report at 9 AM

Weekly watch

Connect

Link your tools in a few clicks

Gmail + Slack + Canvas

+3000 integrations