Supercharge your customer support with AI and SAP Hana
Swiftask connects your AI agents directly to your SAP Hana data. Deliver accurate, personalized answers to your customers, instantly.
Result:
Drastically reduce resolution time while boosting customer satisfaction by intelligently leveraging your real-time data.
AI Agents
hana
Connector hana · Secure OAuth 2.0
Customer support facing the siloed data challenge
Your support teams waste valuable time searching for information scattered across your SAP Hana ERP. Between slow response times and generic answers, service quality suffers. Customers expect immediacy, but your agents are held back by the complexity of accessing transactional data.
Main negative impacts:
High response times
Manual data retrieval in Hana slows down every ticket, frustrating customers and overloading your staff.
Lack of personalization
Without contextual access to real-time customer data, answers remain superficial and disconnected from specific needs.
Human error risks
Manual handling of ERP data increases the risk of inconsistencies in the responses provided to customers.
Swiftask automates the link between SAP Hana and your AI agents. Your customers receive answers based on their real data (orders, stock, invoices) without any human intervention.
BEFORE / AFTER
What changes with Swiftask
Traditional support with Hana
A customer asks about their order. The agent must log into Hana, run a query, analyze the result, and then write a response. The process takes minutes or even hours if the ticket volume is high.
Intelligent support with Swiftask
The AI agent queries SAP Hana in real-time as soon as the ticket arrives. It generates a precise, personalized, and factual answer in seconds. The customer is satisfied instantly.
Deploy your support agent in 4 steps
1
STEP 1 : Define scenarios
Identify the most frequent customer requests related to your SAP data (e.g., shipment tracking, account balance).
2
STEP 2 : Secure Hana connection
Configure the Swiftask-Hana connector to allow the agent to read necessary data securely.
3
STEP 3 : Train the agent
Teach the agent how to interpret Hana data and translate it into natural language matching your brand voice.
4
STEP 4 : Go live
Activate the agent on your support channels. It now handles inquiries in full autonomy.
AI analysis capabilities on Hana
The AI agent analyzes ticket context and cross-references information with relevant Hana tables: purchase history, logistics status, active contracts.
- Target connector: The agent performs the right actions in hana based on event context.
- Automated actions: Real-time retrieval of transactional data. Automatic summarization of complex files. Trigger actions in Hana (e.g., address updates). Intelligent escalation to a human if needed.
- Native governance: All interactions are logged in Swiftask, ensuring full traceability for your quality audits.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-hana@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Why choose Swiftask for your support
Reduced processing time
Resolve transactional inquiries in seconds, 24/7.
Reliable information
Answers are based on your source data, eliminating error risks.
Premium customer experience
Provide ultra-personalized answers based on the customer's real history.
Cost optimization
Free your human support from repetitive, low-value tasks.
Immediate scalability
Handle spikes in demand without having to hire or train new staff.
Data security and governance
Swiftask applies enterprise-grade security standards for your hana automations.
- Read-only access: Swiftask accesses your Hana data via secure APIs with restricted permissions.
- Encrypted streams: All data moving between Hana and Swiftask is encrypted.
- Full audit: Every query made by the AI in Hana is logged for full compliance.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Impact on your key metrics
| Metric | Before | After |
|---|---|---|
| First Response Time (FRT) | Several hours | A few seconds |
| Manual ticket volume | 100% | Reduced by up to 70% |
| Customer Satisfaction (CSAT) | Average | Strong improvement |
Take action with hana
Drastically reduce resolution time while boosting customer satisfaction by intelligently leveraging your real-time data.