Swiftask integrates with Gorgias to automatically qualify every return request. Speed up refunds and free up your support team.
Result:
Transform your returns management into a seamless, fast, and fully automated process.
Manual returns processing slows down your growth
Returns management is time-consuming. Your support team spends hours checking order statuses, validating return policies, and responding to customers. This manual process creates bottlenecks and frustrates your buyers.
Main negative impacts:
Swiftask connects your AI agents directly to Gorgias. As soon as a return ticket arrives, Swiftask analyzes it, verifies eligibility, and proposes an immediate action to your team or the customer.
BEFORE / AFTER
What changes with Swiftask
Classic management
A customer requests a return. The agent opens Gorgias, checks the order in the ERP, reviews the policy, and replies manually. The process takes 15 minutes per ticket.
Management with Swiftask
From the moment the Gorgias ticket is opened, the Swiftask AI extracts data, validates return conditions, and pre-fills the response or approves the return automatically.
Optimize your returns in 4 steps
STEP 1 : Connect your Gorgias account
Link Swiftask to your Gorgias instance to allow real-time reading and writing of tickets.
STEP 2 : Define your return rules
Configure eligibility criteria (deadlines, item types) directly in Swiftask.
STEP 3 : Activate the analysis agent
The AI analyzes new Gorgias tickets to identify relevant return requests.
STEP 4 : Automate responses
The agent proposes solutions or updates the ticket status automatically in Gorgias.
Key automation features
The AI reviews order history, return reason, and customer data to personalize every response.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-gorgias@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Benefits for your support team
1. Reduced response time
Respond to return requests in seconds, 24/7.
2. Improved customer experience
A fast return process strengthens trust and buyer loyalty.
3. Increased productivity
Your support team is freed from repetitive tasks to focus on the human side.
4. Assured compliance
Every return decision is based on your business rules, without exception.
5. Effortless scalability
Handle spikes in requests without hiring additional staff.
Security and privacy
Swiftask applies enterprise-grade security standards for your gorgias automations.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Impact on your performance
| Metric | Before | After |
|---|---|---|
| Average processing time | Several hours | A few minutes |
| Manual ticket volume | 100% | Less than 20% |
| Customer satisfaction (CSAT) | Standard | Rising thanks to responsiveness |
Take action with gorgias
Transform your returns management into a seamless, fast, and fully automated process.