Ultra-responsive customer support: AI for your customer relations
Swiftask integrates with Easyly to automate ticket processing. Your customers get instant, accurate, and personalized responses, 24/7.
Result:
Drastically reduce response times while increasing Customer Satisfaction (CSAT).
AI Agents
easyly
Connector easyly · Secure OAuth 2.0
Support saturation: the responsiveness challenge
Faced with a constant influx of requests, customer support becomes a bottleneck. Teams are overwhelmed by repetitive tickets, leading to long response delays and growing customer frustration.
Main negative impacts:
Excessive processing times
High volume prevents immediate response, degrading brand image and user experience.
Team burnout
Manual handling of basic queries prevents human agents from focusing on complex, high-value cases.
Inconsistent responses
Without intelligent automation, the quality of responses can vary, impacting customer trust.
Swiftask, coupled with Easyly, deploys AI agents capable of qualifying, prioritizing, and resolving support requests in real-time, ensuring exemplary responsiveness.
BEFORE / AFTER
What changes with Swiftask
Traditional support
A customer sends a ticket. They wait hours or days for a human agent to be available, read the request, search for information, and write a response. The customer remains in uncertainty.
Augmented support with Swiftask + Easyly
As soon as the ticket is received in Easyly, the Swiftask AI agent analyzes it instantly, responds if the solution is known, or accurately qualifies it for a human. The customer receives immediate assistance.
Deploying your AI support agent in 4 steps
1
STEP 1 : Agent configuration in Swiftask
Create your agent without code and configure its knowledge base with your support procedures.
2
STEP 2 : Connection to Easyly
Enable the Easyly connector to allow Swiftask to read and reply directly to tickets.
3
STEP 3 : Automation rules definition
Set triggers: automated responses, escalation to humans, or intelligent tagging.
4
STEP 4 : Monitoring and adjustment
Track performance and refine agent responses from the Swiftask dashboard.
Your AI support agent capabilities
Semantic analysis of tickets, urgency detection, customer sentiment identification, and key data extraction.
- Target connector: The agent performs the right actions in easyly based on event context.
- Automated actions: Automated FAQ responses, intelligent ticket routing, status updates in Easyly, conversation summaries for humans.
- Native governance: All agent actions are logged to ensure full transparency and permanent quality control.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-easyly@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Operational benefits for your business
24/7 Availability
Your customers receive help even outside business hours.
Scalability without hiring
Handle volume spikes without increasing your support team size.
Increased customer satisfaction
Response speed is the primary driver of customer satisfaction.
Human work valorization
Your agents focus on complex problems requiring empathy and expertise.
Consistent quality
The AI rigorously applies your support policies to every interaction.
Security and compliance
Swiftask applies enterprise-grade security standards for your easyly automations.
- Secure integration: Robust authentication protocol between Swiftask and Easyly.
- Data governance: Full control over data processed by the AI.
- Interaction traceability: Full history for every ticket handled by the AI.
- GDPR compliance: Respectful management of your customers' personal data.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Measurable impact
| Metric | Before | After |
|---|---|---|
| First response time | Hours/Days | Seconds |
| Manual ticket volume | 100% | Reduced by up to 60% |
| AI resolution rate | N/A | Optimizable based on your data |
| Customer Satisfaction (CSAT) | Standard | Steadily increasing |
Take action with easyly
Drastically reduce response times while increasing Customer Satisfaction (CSAT).