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Supercharge your customer support with Document360 and AI

Swiftask indexes your Document360 knowledge base to create an AI agent capable of resolving customer queries instantly, 24/7.

Result:

Drastically reduce your support team's workload while boosting customer satisfaction.

The saturation of your customer support team

Your support teams are overwhelmed by repetitive questions when the answers are already documented in Document360. Customers wait too long, and your agents waste time on low-value tickets.

Main negative impacts:

  • Excessive response time: Customers wait hours for a simple answer, damaging user experience and your brand reputation.
  • Operational overload: Your agents handle hundreds of identical tickets manually instead of focusing on complex cases.
  • Untapped knowledge: Your Document360 base is rich, but your customers are not effectively using it, preferring to contact support.

Swiftask turns your Document360 knowledge base into a source of truth for an AI agent. It understands natural language and provides the right answer to the customer instantly.

BEFORE / AFTER

What changes with Swiftask

The traditional support process

The customer sends an email. A support agent must search through Document360, copy the link or answer, and respond manually. If support is closed, the customer waits until the next day.

Support augmented with Swiftask

The customer asks their question to your AI agent. Swiftask queries Document360, synthesizes the precise answer, and sends it instantly. Total availability, 24/7.

Deploy your support agent in 4 steps

STEP 1 : Connect your Document360 instance

Link Swiftask to your Document360 account via API. The agent automatically indexes your articles for precise semantic search.

STEP 2 : Customize the agent's tone

Define the personality and response rules of your agent so it perfectly reflects your company culture.

STEP 3 : Integrate the chatbot

Deploy the Swiftask widget on your website or connect it to your existing messaging channels.

STEP 4 : Monitor and optimize

Review interactions in the Swiftask dashboard to identify gaps in your documentation and improve your articles.

AI agent capabilities for support

The agent analyzes the customer's intent, the context of their query, and extracts relevant information from Document360 articles.

  • Target connector: The agent performs the right actions in document360 based on event context.
  • Automated actions: Instant response based on articles. Citation of sources for total transparency. Escalation to a human if the query is complex. Continuous learning from new documentation.
  • Native governance: Data security is guaranteed: only authorized content is accessible by the agent.

Each action is contextualized and executed automatically at the right time.

Each Swiftask agent uses a dedicated identity (e.g. agent-document360@swiftask.ai ). You keep full visibility on every action and every sent message.

Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.

Why choose Swiftask for your support

1. 24/7 response

No more waiting for office hours to get relevant help.

2. Reduced ticket volume

Intelligent self-service resolves up to 80% of repetitive questions.

3. Guaranteed accuracy

The agent relies exclusively on your Document360 content, preventing hallucinations.

4. Increased customer satisfaction

Resolution speed is the primary driver of user loyalty.

5. Needs analysis

Identify the most asked topics to enrich your knowledge base.

Confidentiality and data mastery

Swiftask applies enterprise-grade security standards for your document360 automations.

  • Controlled access: You choose exactly which Document360 folders are accessible by the AI.
  • Secure hosting: Full compliance with B2B SaaS security standards.
  • Full audit trail: Every interaction is logged to allow for rigorous quality tracking.
  • Human control: Ability to disable the AI or take over at any time.

To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.

RESULTS

Impact on your key metrics

MetricBeforeAfter
Average response timeSeveral hoursLess than 5 seconds
Volume of tickets handled100% manual80% automated
Customer satisfaction (CSAT)Standard+30% on average
AvailabilityBusiness hours24/7

Take action with document360

Drastically reduce your support team's workload while boosting customer satisfaction.

Seamless onboarding: empower new hires with AI and Document360

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