Unify your support and product teams with DevRev and Swiftask
Swiftask integrates with DevRev to break down silos. Your teams collaborate in real-time through an AI that structures and transmits customer feedback instantly.
Result:
Reduce product lifecycle time and improve customer satisfaction with seamless collaboration.
AI Agents
devrev
Connector devrev · Secure OAuth 2.0
Silos between teams hinder your product agility
Support teams gather valuable insights, but product teams lack visibility. This disconnect creates friction, unresolved tickets, and products that don't meet real user needs.
Main negative impacts:
Loss of critical data
Important customer feedback gets lost in disparate tools, preventing product teams from prioritizing the right features.
Slow customer response
Endless back-and-forth between support and engineering increases ticket resolution time and frustrates your customers.
Lack of shared context
Each team works with a partial view, making data-driven decision-making difficult.
Swiftask acts as an intelligent bridge between your tools. By connecting DevRev, you automate information flow, ensuring every team has the necessary context at the right time.
BEFORE / AFTER
What changes with Swiftask
Disconnected processes
Support receives a critical bug. They must create a manual ticket, follow up with the product team, and wait for updates. The customer remains in the dark while information is copied across tools.
Augmented collaboration
As soon as a ticket is created in DevRev, Swiftask analyzes the context, enriches it with customer data, and automatically notifies the right people. Collaboration becomes proactive and documented.
4 steps to synchronize your teams with Swiftask
1
STEP 1 : Link your DevRev account
Connect DevRev to your Swiftask workspace in a few clicks via our secure interface.
2
STEP 2 : Define routing rules
Configure triggers so the AI identifies tickets requiring cross-team collaboration.
3
STEP 3 : Automate enrichment
The AI agent automatically extracts relevant context from the ticket to help product teams prioritize.
4
STEP 4 : Centralize exchanges
Track ticket progress and interactions directly in your Swiftask dashboard.
Key features of the DevRev synergy
Swiftask analyzes the sentiment, priority, and tags of DevRev tickets to guide engineering team efforts.
- Target connector: The agent performs the right actions in devrev based on event context.
- Automated actions: Automatic ticket synchronization. Intelligent summary of exchanges for developers. Push notifications for critical updates. Creation of cross-validation workflows.
- Native governance: All actions are logged in the Swiftask audit trail for full compliance.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-devrev@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Why choose Swiftask for DevRev
Total alignment
Product and support teams finally work from a single source of truth.
Velocity gain
Drastic reduction in response times through automated administrative tasks.
Data-driven prioritization
Use real customer feedback to guide your product roadmap.
Reduction of errors
Less manual entry means fewer information transfer errors.
360° visibility
Track the impact of every ticket on the product development cycle in real-time.
Enterprise-grade security and compliance
Swiftask applies enterprise-grade security standards for your devrev automations.
- Data encryption: All data exchanged between Swiftask and DevRev is encrypted in transit and at rest.
- Granular access control: Precisely control who accesses sensitive data across your different workspaces.
- Audit and traceability: Every interaction via the AI agent is logged to meet compliance requirements.
- Robust infrastructure: A solution designed to scale with the needs of B2B organizations.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Measurable impact on your organization
| Metric | Before | After |
|---|---|---|
| Resolution time | Several days | Average 40% reduction |
| Team alignment | Frequent silos | Unified collaboration |
| Admin workload | High (manual tasks) | Zero (full automation) |
| Implementation | Technical complexity | No-code configuration |
Take action with devrev
Reduce product lifecycle time and improve customer satisfaction with seamless collaboration.