Automate customer feedback collection with your Chatrace bots
Swiftask turns your Chatrace bots into feedback collection experts. Gather qualified customer insights automatically, without any development.
Result:
Boost your response rates while cutting down on manual feedback analysis time.
AI Agents
chatrace
Connector chatrace · Secure OAuth 2.0
Manual feedback collection slows down your customer insight
Sending email surveys often leads to low response rates. The data collected is fragmented, unstructured, and difficult to exploit quickly. Your teams waste precious time compiling reviews instead of taking action to improve the customer experience.
Main negative impacts:
Disappointing response rates
Traditional surveys are often perceived as intrusive or too long, limiting the quality of the feedback received.
Unstructured data
Manually processing text reviews is tedious, error-prone, and prevents quick trend analysis.
Slow action delays
Too much time passes between collection and analysis to respond effectively to customer dissatisfaction.
With Swiftask, your Chatrace bots naturally engage your customers after an interaction. The AI agent asks the right questions, analyzes the response instantly, and structures the data for your team.
BEFORE / AFTER
What changes with Swiftask
Without Swiftask
A customer finishes an interaction. You send a generic email the next day. The customer forgets to respond. If you do get a response, it stays buried in an email inbox, without automatic analysis of pain points.
With Swiftask + Chatrace
As soon as the conversation ends in Chatrace, your AI agent asks for feedback. It adapts its questions based on detected sentiment. The feedback is instantly classified, analyzed, and pushed to your CRM.
Deploy your feedback strategy in 4 steps
1
STEP 1 : Design your survey agent in Swiftask
Create an agent dedicated to data collection. Define key questions to get relevant feedback.
2
STEP 2 : Connect Swiftask to your Chatrace bot
Use our connector to integrate the Swiftask agent directly into your existing Chatrace conversation flow.
3
STEP 3 : Define intelligent triggers
Configure the agent to intervene only after specific interactions like a purchase or a ticket resolution.
4
STEP 4 : Monitor and analyze results
Access the Swiftask dashboard to visualize trends, overall sentiment, and customer alerts in real-time.
Advanced features for your feedback
The AI analyzes tone, keywords, and intent behind every text response to automatically categorize the feedback.
- Target connector: The agent performs the right actions in chatrace based on event context.
- Automated actions: Dynamic follow-up question adaptation. Automatic feedback categorization (positive/negative/neutral). Immediate alert sending for very negative feedback. Structured data export to your business tools.
- Native governance: All interactions are secure and compliant with privacy standards.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-chatrace@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Strategic advantages for your business
Optimized response rate
The conversational format via Chatrace encourages more natural and spontaneous participation.
Real-time analysis
Say goodbye to manual reports. Your data is processed as soon as it's received.
Operational agility
Identify your customers' problems before they become major crises.
Advanced personalization
Every customer receives questions tailored to their specific journey.
Frictionless integration
No complex development: connect Swiftask to Chatrace in just a few minutes.
Data privacy and compliance
Swiftask applies enterprise-grade security standards for your chatrace automations.
- Customer data protection: All collected data is transmitted via encrypted and secure connections.
- Access governance: Precisely control who has access to feedback reports within your organization.
- GDPR compliance: Swiftask ensures transparent management of the personal data collected.
- Robust infrastructure: An architecture designed to guarantee the availability of your collection services 24/7.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Measurable impact on your performance
| Metric | Before | After |
|---|---|---|
| Response rate | 5-10% (email) | 30-50% (conversational) |
| Analysis time | Several days/weeks | Instantaneous |
| Data accuracy | Low (human interpretation) | High (structured AI analysis) |
| Customer responsiveness | Reactive (delayed) | Proactive (immediate) |
Take action with chatrace
Boost your response rates while cutting down on manual feedback analysis time.