Automated order tracking to scale your customer service
Swiftask integrates with your Chatbot Builder to answer order tracking queries instantly. Your customers get real-time status updates without any waiting time.
Result:
Reduce your support team workload and boost customer satisfaction with 24/7 automated responses.
AI Agents
chatbot builder
Connector chatbot builder · Secure OAuth 2.0
The hidden cost of manual order tracking
Order tracking queries often account for up to 40% of customer support tickets. Manually answering 'Where is my order?' is a waste of resources and frustrates customers who face long wait times.
Main negative impacts:
Support team saturation
Your team is bogged down with repetitive, low-value tasks instead of handling complex customer issues.
Degraded customer experience
Customers expect instant answers. A 24-hour delay to get a delivery status significantly harms your brand reputation.
High operational costs
Manually handling every request exponentially increases your management costs as your order volume grows.
With Swiftask and your Chatbot Builder, deploy an AI agent capable of querying your logistics databases and providing accurate answers instantly within the chat interface.
BEFORE / AFTER
What changes with Swiftask
Traditional management
Customer sends an email or opens a ticket. Support agent checks the backend, copies the tracking number, writes a custom response. Customer waits for hours.
Swiftask AI + Chatbot Builder
Customer asks for their status in the chat. Swiftask AI identifies the intent, checks the system, and responds instantly with the live tracking link.
Simple deployment for automated tracking
1
STEP 1 : Configure your Swiftask agent
Define instructions for your agent to recognize tracking requests and access logistics data.
2
STEP 2 : Connect to your Chatbot Builder
Use our native connectors to link your AI agent to your existing chatbot solution in just a few clicks.
3
STEP 3 : Integrate your data
Connect your order management tools (API, CRM, or ERP) so the AI can extract status in real-time.
4
STEP 4 : Go live
Test the conversation flow and activate the automation. Your chatbot is ready to answer.
AI agent capabilities for tracking
The agent analyzes the order number or customer email to query your logistics system instantly.
- Target connector: The agent performs the right actions in chatbot builder based on event context.
- Automated actions: Dynamic shipping status retrieval. Sending clickable tracking links. Exception management (delayed, blocked). Seamless human escalation when needed.
- Native governance: All interactions are logged in Swiftask to help you analyze request trends.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-chatbot-builder@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Competitive advantages of AI tracking
24/7 Availability
Your customers get information at any time, even outside of business hours.
Reduced ticket volume
Cut the number of requests handled by your human agents by half.
Increased customer satisfaction
Instant response is a key loyalty factor in e-commerce.
Data accuracy
Eliminate human errors related to manual copying of tracking information.
Unlimited scalability
Handle thousands of simultaneous requests without hiring extra staff.
Privacy and data protection
Swiftask applies enterprise-grade security standards for your chatbot builder automations.
- Encrypted data: All communications between Swiftask and your Chatbot Builder are encrypted.
- GDPR compliant: We adhere to the highest standards for customer data management.
- Controlled access: You maintain full control over the AI's access to your logistics databases.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Measurable impact on your support
| Metric | Before | After |
|---|---|---|
| Average response time | 4 to 24 hours | Less than 2 seconds |
| AI-handled tickets | 0% | Up to 80% |
| Cost per ticket | High (human) | Negligible (AI) |
Take action with chatbot builder
Reduce your support team workload and boost customer satisfaction with 24/7 automated responses.