Supercharge your customer support with Chaindesk and Swiftask
Instantly turn your Chaindesk documents into an expert conversational agent. Your customers get reliable answers 24/7.
Result:
Drastically reduce your support team's workload while boosting customer satisfaction.
AI Agents
chaindesk
Connector chaindesk · Secure OAuth 2.0
The bottleneck of traditional customer support
Support teams are overwhelmed by repetitive questions and simple requests. Documentation is often scattered, making information retrieval slow and frustrating for both agents and customers.
Main negative impacts:
Slow customer response times
Wait times increase, degrading user experience and satisfaction rates.
Overloaded human agents
Your experts spend time on low-value tasks instead of solving complex issues.
Inconsistent information
Difficulty in keeping knowledge bases updated leads to conflicting answers.
Swiftask integrates with Chaindesk to create an AI agent that pulls from your up-to-date knowledge bases to provide precise answers to user queries in real-time.
BEFORE / AFTER
What changes with Swiftask
Manual support management
The customer sends an email or opens a ticket. An agent must search through documents, verify their validity, and draft a response. Resolution time takes hours or even days.
Automated support with Swiftask
The customer asks their question. The Swiftask AI agent instantly queries your Chaindesk base, synthesizes the exact answer, and delivers it in seconds. The customer is satisfied immediately.
Deploy your support agent in 4 steps
1
STEP 1 : Index your data in Chaindesk
Centralize your articles, PDFs, and websites in Chaindesk to create your single source of truth.
2
STEP 2 : Link Chaindesk to your Swiftask agent
Easily connect your Chaindesk knowledge base to Swiftask via our native connector.
3
STEP 3 : Define tone and guidelines
Configure your agent's behavior to reflect your company's brand voice.
4
STEP 4 : Launch your agent on your channels
Embed the agent into your website, messaging, or support platform to start responding.
Key automation features
The agent analyzes the intent of the question, filters relevant information from Chaindesk, and generates a contextual response.
- Target connector: The agent performs the right actions in chaindesk based on event context.
- Automated actions: Automatic FAQ responses, escalation to a human when necessary, native multi-language support, citing document sources for transparency.
- Native governance: All interactions are logged for analysis and continuous improvement of your knowledge base.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-chaindesk@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Why choose this solution
24/7 Availability
Your customers get help at any hour, without depending on business hours.
Guaranteed Accuracy
The AI uses only your Chaindesk documents, preventing hallucinations.
Operational savings
Massive reduction in the volume of manually handled tickets.
Immediate scalability
Handle thousands of simultaneous queries without increasing your headcount.
Continuous learning
Your Chaindesk base grows, and your agent becomes more effective every day.
Privacy and security
Swiftask applies enterprise-grade security standards for your chaindesk automations.
- Data control: Your documents in Chaindesk remain under your exclusive control.
- Encrypted exchanges: All communications between Swiftask and Chaindesk are secured.
- GDPR Compliance: Strict adherence to European data protection standards.
- Audit and Logs: Full interaction history for total transparency.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Impact on your performance
| Metric | Before | After |
|---|---|---|
| Average response time | Several hours | Less than 5 seconds |
| Manual ticket volume | 100% | Less than 20% |
| CSAT Score | Standard | +30% improvement |
| Cost per ticket | High | Reduced by 70% |
Take action with chaindesk
Drastically reduce your support team's workload while boosting customer satisfaction.