Automatically transcribe your BetterVoice calls with AI
Swiftask connects your BetterVoice streams to its AI engine to transform every call into structured text in real time.
Result:
Save hours on manual entry and finally leverage the data contained in your phone conversations.
AI Agents
bettervoice
Connector bettervoice · Secure OAuth 2.0
Losing information during phone calls is a major hurdle
Taking notes during a call is tedious and error-prone. Critical information is often forgotten or mistranscribed, leading to poor customer follow-up and lost productivity for your sales or support teams.
Main negative impacts:
Lost customer data
Details exchanged over the phone are not centralized in your CRM, leading to inconsistent customer follow-up.
Excessive administrative time
Your teams spend valuable time writing summaries after each call instead of focusing on sales or support.
Lack of qualitative analysis
Without transcription, it is impossible to analyze trends, recurring objections, or customer satisfaction points.
Swiftask automates the transcription of your BetterVoice calls. Each exchange is converted to text, summarized by AI, and ready to be analyzed or integrated into your business tools.
BEFORE / AFTER
What changes with Swiftask
Without Swiftask
Your agent finishes a call. They must recall key points and write a manual summary in the CRM. They miss details, make errors, and lose 10 minutes per call. Data remains siloed.
With Swiftask + BetterVoice
The call ends. Swiftask retrieves the BetterVoice recording, transcribes it, generates a structured summary, and automatically sends it to your CRM. Everything is ready in seconds.
4 steps to automate your transcriptions
1
STEP 1 : Connect BetterVoice to Swiftask
Authorize Swiftask to access your BetterVoice recordings via a secure integration.
2
STEP 2 : Configure the transcription engine
Choose the language and desired level of detail for the transcription (verbatim or executive summary).
3
STEP 3 : Define post-call actions
Configure the agent to automatically send the text to your CRM, Slack, or email.
4
STEP 4 : Activate and analyze
Your calls are now automatically transcribed as soon as they end. Access history in Swiftask.
Key AI transcription features
The AI analyzes tone, keywords, the caller's intent, and commitments made during the conversation.
- Target connector: The agent performs the right actions in bettervoice based on event context.
- Automated actions: Accurate multilingual transcription. Automatic summary with identified action items. Extraction of specific data (dates, pricing, products). Automatic export to your third-party tools.
- Native governance: Your data privacy is guaranteed by our advanced security protocols.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-bettervoice@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Why choose Swiftask for BetterVoice?
Increased productivity
Eliminate manual report writing.
Total accuracy
Never miss an important detail from a conversation again.
Quality improvement
Analyze team performance with objective data.
Seamless integration
Connects natively to your daily work tools.
Ensured compliance
Secure and traceable management of your recordings.
Security and privacy
Swiftask applies enterprise-grade security standards for your bettervoice automations.
- Data encryption: All transcriptions are encrypted at rest and in transit.
- GDPR compliance: We adhere to the strictest data protection standards.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Impact on your performance
| Metric | Before | After |
|---|---|---|
| Writing time | 10 min / call | 0 min (automated) |
| Information retention | 60% | 99% |
Take action with bettervoice
Save hours on manual entry and finally leverage the data contained in your phone conversations.