Optimize your incident escalation with AI and Alerty
Swiftask integrates with Alerty to turn your alerts into immediate actions. Never leave a critical incident without a response.
Result:
Drastically reduce your MTTR (Mean Time To Repair) by automating alert routing to the right experts.
AI Agents
alerty
Connector alerty · Secure OAuth 2.0
Manual escalation is costly
When an alert arrives in Alerty, the escalation process is often slow and fragmented. Teams lose valuable time qualifying the incident and finding available personnel.
Main negative impacts:
Increased response time
Latency between the alert and response increases the risk of business impact.
Alert fatigue
Teams are overwhelmed by non-prioritized notifications, increasing the risk of missing critical incidents.
Lack of context
Responders receive raw alerts without the information needed to act quickly.
Swiftask analyzes real-time data from Alerty, assesses criticality, and automatically escalates the incident to the right people with all necessary context.
BEFORE / AFTER
What changes with Swiftask
Manual process
An alert arrives. The on-call team must qualify the incident, contact an expert by phone, explain the situation, and wait for acknowledgment. Meanwhile, the system is still down.
Smart escalation with Swiftask
As soon as Alerty detects an issue, Swiftask analyzes the context, identifies the most relevant expert, and sends a notification enriched with logs and suggested resolution steps.
Set up your smart escalation in 4 steps
1
STEP 1 : Connect Alerty to Swiftask
Link your Alerty instance to Swiftask in a few clicks via our secure connectors.
2
STEP 2 : Define your escalation rules
Configure the conditions (criticality, service, schedule) that trigger automatic escalation.
3
STEP 3 : Enrich alerts with AI
Let Swiftask extract key information from logs to help responders act faster.
4
STEP 4 : Activate automatic routing
The agent is ready: it notifies the right teams via the appropriate channel as soon as an alert occurs.
Key smart escalation features
Swiftask analyzes the nature, severity, and history of incidents to prioritize notifications.
- Target connector: The agent performs the right actions in alerty based on event context.
- Automated actions: Conditional routing, automatic log enrichment, multi-channel notification (Teams, Slack, SMS), response time tracking.
- Native governance: All escalation actions are tracked for your compliance reports.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-alerty@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Benefits for your team
Reduced MTTR
Faster response thanks to immediate escalation.
Reduced noise
Only relevant alerts reach the experts.
Enriched context
Experts receive actionable information from the first notification.
Unified governance
A clear view of who was notified and when.
No-code flexibility
Adjust your escalation rules without changing application code.
Security and compliance
Swiftask applies enterprise-grade security standards for your alerty automations.
- Secure authentication: Encrypted connection between Alerty and Swiftask.
- Full audit: Total traceability of escalations.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Measurable impact
| Metric | Before | After |
|---|---|---|
| Average response time | 10-15 minutes | < 30 seconds |
| First-contact resolution rate | Low | Improved by context |
Take action with alerty
Drastically reduce your MTTR (Mean Time To Repair) by automating alert routing to the right experts.