Automate your customer support on Acquire with Swiftask AI
Swiftask integrates with Acquire to turn your AI agents into customer service experts. Handle queries 24/7, instantly and accurately.
Result:
Drastically reduce first response time and free up your human agents for high-value cases.
AI Agents
acquire
Connector acquire · Secure OAuth 2.0
Your Acquire customer support is overwhelmed by repetitive queries
Ticket volume is increasing, but your team cannot scale indefinitely. Customers expect instant answers, and every minute of delay degrades your CSAT score. Current manual processes are becoming a bottleneck.
Main negative impacts:
High response times
Customers abandon due to long waits. Reactivity is the primary driver of loyalty, and you are losing it every day.
Agent burnout
Your experts spend 80% of their time answering the same basic questions. This is a waste of talent and motivation.
Inconsistent responses
Without AI, every agent answers in their own way, creating a fragmented and unprofessional customer experience.
Swiftask injects advanced AI directly into your Acquire workflow. Your AI agents handle level 1 and 2 requests in real time, intelligently escalating to humans only when necessary.
BEFORE / AFTER
What changes with Swiftask
Without Swiftask
A customer asks a complex question on Acquire. The ticket enters a queue. An agent finally handles it after 4 hours. Meanwhile, the customer has sought an alternative from your competitors.
With Swiftask + Acquire
The customer asks the question. The Swiftask AI agent analyzes the context, consults your knowledge base, and responds instantly in Acquire. The customer is satisfied, the ticket is resolved in seconds.
Set up your automated support in 4 steps
1
STEP 1 : Connect Acquire to Swiftask
Use our native connector to link your accounts. No development needed to start syncing tickets.
2
STEP 2 : Train your agent with your data
Import your knowledge base, FAQs, and ticket history. Swiftask learns your tone and policies.
3
STEP 3 : Define automation rules
Configure triggers: which types of requests should the AI handle alone? When should it escalate to a human?
4
STEP 4 : Deployment and continuous learning
Activate the agent. Monitor performance in the dashboard and refine responses in a few clicks.
Capabilities of your AI agent for Acquire
The agent analyzes customer intent, sentiment, account history, and ticket priority.
- Target connector: The agent performs the right actions in acquire based on event context.
- Automated actions: Automatic response in chat or email. Analysis of attached documents. Knowledge base search. Automatic ticket status update in Acquire.
- Native governance: You keep full control: you can review or validate AI responses before they are sent.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-acquire@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Why choose Swiftask for your support
24/7 Availability
Offer a premium customer experience, even outside business hours.
Reduced cost per ticket
Automate repetitive tasks and optimize your operational costs.
Increased customer satisfaction
Fast and accurate answers automatically boost your CSAT and NPS.
Frictionless scalability
Handle spikes in requests without needing to hire massively.
Data governance
Your data remains secure and your interactions are compliant with GDPR standards.
Security and compliance
Swiftask applies enterprise-grade security standards for your acquire automations.
- Data encryption: All communications between Swiftask and Acquire are encrypted.
- Granular control: You decide which data the AI can access and process.
- Full audit: Track every AI interaction to ensure quality and compliance.
- GDPR Compliance: Solution designed to meet European data protection standards.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Measurable impact on your support
| Metric | Before | After |
|---|---|---|
| First response time | Several hours | Instant |
| Automated resolution rate | 0% | Up to 70% |
| Agent productivity | Low (repetitive tasks) | High (expert cases) |
| CSAT Score | Stable | Strong growth |
Take action with acquire
Drastically reduce first response time and free up your human agents for high-value cases.