Automate OTP delivery with 8x8 Connect and Swiftask
Swiftask connects your AI agents to 8x8 Connect to instantly generate and send verification codes (OTP) to your users.
Result:
Strengthen security for your logins while reducing latency in your authentication processes.
AI Agents
8x8 connect
Connector 8x8 connect · Secure OAuth 2.0
Manual or complex OTP management weakens your security
Outdated or poorly integrated authentication systems cause delays in receiving codes, frustrating users and creating potential security gaps.
Main negative impacts:
Critical latency
A code that arrives 30 seconds late is often an unused code, leading to transaction abandonment.
Technical complexity
Maintaining expensive and difficult-to-update SMS infrastructure for your IT teams.
Security risks
Poor management of delivery flows can expose your authentication data to interference.
Swiftask orchestrates your OTP delivery via 8x8 Connect. Your AI agent generates the code, triggers secure delivery, and validates input in real time.
BEFORE / AFTER
What changes with Swiftask
Without Swiftask
Your system uses rigid legacy scripts. During traffic spikes, the SMS server saturates, OTPs are not sent, and customer support is overwhelmed with tickets.
With Swiftask + 8x8 Connect
As soon as a login attempt is detected, the Swiftask AI agent generates the code and transmits it instantly via the 8x8 Connect API. The flow is smooth, secure, and scalable.
Activate your OTP system in 4 steps
1
STEP 1 : Configure the agent in Swiftask
Define the rules for generating your OTP codes within Swiftask's intuitive interface.
2
STEP 2 : Connect 8x8 Connect
Integrate your 8x8 Connect API keys to allow Swiftask to communicate with the messaging service.
3
STEP 3 : Define triggers
Configure the events (login, password change, payment) that trigger the OTP delivery.
4
STEP 4 : Test and deploy
Activate the automation and monitor delivery rates from your dashboard.
Advanced verification capabilities
The AI agent analyzes the context of the request to adapt the message content and delivery channel if necessary.
- Target connector: The agent performs the right actions in 8x8 connect based on event context.
- Automated actions: Secure unique code generation. Priority sending via 8x8 Connect. Attempt logging. Automatic user input validation.
- Native governance: All steps are auditable to ensure compliance with security standards.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-8x8-connect@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Why choose Swiftask and 8x8 Connect?
Maximum deliverability
Benefit from 8x8 Connect's robust infrastructure to ensure every SMS reaches its destination.
No-code deployment
No need to code complex APIs; Swiftask simplifies integration in just a few clicks.
Enhanced security
Codes are dynamically generated and transmitted via secure channels.
Cost reduction
Optimize your message flows and avoid extra costs linked to delivery errors.
Scalability
Handle thousands of OTP requests without compromising system performance.
Security and compliance
Swiftask applies enterprise-grade security standards for your 8x8 connect automations.
- Data encryption: Data travels encrypted between Swiftask and 8x8 Connect.
- GDPR compliance: We adhere to the strictest standards for personal data protection.
- Continuous audit: Every message sent is tracked for total operational transparency.
- Access management: Precisely control who can configure or modify your authentication flows.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Key performance indicators
| Metric | Before | After |
|---|---|---|
| Average receipt time | Over 20s | Under 5s |
| Delivery failure rate | High (instability) | Near 0% |
| Technical maintenance | Developers required | No-code maintenance |
Take action with 8x8 connect
Strengthen security for your logins while reducing latency in your authentication processes.